Onsite Support Services

Intelligenz It; Ne; In loco; EUR 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Intelligenz It is seeking an onsite IT support professional for a 1-year project in Italy's Liguria region. The role requires strong hands-on support across IT/OT devices on the shop floor, good English communication, and Italian as the native language.

You will work closely with cross-functional teams, OEMs, and third-party vendors to ensure steady operations. The ideal candidate has at least 3 years of experience in service desk and end-user environments, with knowledge of ITIL processes and

Competenze

• Minimum 3 years of relevant experience.
• Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
• Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
• Familiarity with factory and manufacturing IT environments.
• Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Conoscenze

Service Desk

End User Services

Field Services

Onsite Support

ServiceNow

Meraki

Dell Certification

Strumenti

Active Directory

Azure AD

CMDB tools

ServiceNow

LAN/WLAN diagnostics

Descrizione del lavoro

Work Model: Onsite

Project Duration: 1 Year

• Minimum 3 years of relevant experience
• Mandatory Skills: Service Desk, End User Services, Field Services, Onsite Support Services
• Good-to-Have Skills: ServiceNow, Meraki, Dell Certification
• Languages Required: Native-level Italian and good English communication skills

Required Skills, Knowledge & Abilities

• Technical Expertise
• Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.
• Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.
• Familiarity with Active Directory and Azure AD object management.
• Process & Governance
• Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).
• Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.
• Analytical & Automation
• Ability to leverage analytics and automation tools for proactive support and trend analysis.
• Competence in identifying process inefficiencies and implementing improvements.
• Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.
• Effective reporting and documentation capabilities.
• Understanding of security protocols, compliance standards, and factory safety requirements.
• Preferred Qualifications
• Experience in manufacturing IT environments.
• Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)

• Knowledge of/experience with Cisco Meraki
• Knowledge of/experience with Amazon Web Services (AWS)
• Service Now ticketing tool experience