Onsite IT/OT Support Engineer (Global)

Infinity Quest; Legnago; In loco; EUR 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Travel opportunities

Descrizione del lavoro

Infinity Quest is seeking an Onsite Support Services Team coordinator to join a global IT field services team. You will support IT/OT systems across manufacturing sites, coordinate with vendors, and maintain asset lifecycle from procurement to disposal.

You will perform hardware installations, troubleshoot LAN/Wi‑Fi and server issues, and ensure security and safety guidelines are followed. A Bachelor’s degree or 3+ years in the field is required, with strong collaboration and reporting skills.

Competenze

• Bachelor’s degree or 3 years of relevant Field Services Engineer experience.
• Strong troubleshooting across IT/OT systems, networks, and manufacturing devices.
• Experience with incident management, change governance, and asset lifecycle control.

Mansioni

• Act as the single point of contact for IT and OT support across manufacturing, network, applications, HMI connectivity, printers, scanners, and cybersecurity.
• Coordinate with project staff and other service providers to ensure seamless connectivity to customer’s network, including LAN access, email replication, and server applications.
• Perform hardware installation and configuration for IT and OT equipment.
• Adhere to Incident Management and Request Fulfillment processes.
• Investigate, diagnose, and resolve Level 2 incidents; escalate where needed.
• Track and report incident status, ensuring timely communication and resolution.
• Execute IMAC requests, including pre-work, installation, testing, and user orientation.
• Maintain accurate asset inventory in CMDB, perform audits, and manage lifecycle from procurement to disposal.
• Conduct daily stand-ups, weekly reviews, and quarterly audits for compliance and continuous improvement.
• Provide KPI tracking, CSI plans, and monthly trend analysis using analytics.

Conoscenze

IT/OT troubleshooting

LAN/Wi-Fi diagnostics

Server operations

Hardware/Software installation

Active Directory/Azure AD

ITIL processes

CMDB familiarity

Cross-functional coordination

Reporting & documentation

Security & safety compliance

Formazione

Bachelor’s degree or 3+ years Field Services Engineer

Strumenti

ServiceNow

Azure AD

Descrizione del lavoro

Infinity Quest is seeking an Onsite Support Services Team coordinator to join a global IT field services team. You will support IT/OT systems across manufacturing sites, coordinate with vendors, and maintain asset lifecycle from procurement to disposal.

You will perform hardware installations, troubleshoot LAN/Wi‑Fi and server issues, and ensure security and safety guidelines are followed. A Bachelor’s degree or 3+ years in the field is required, with strong collaboration and reporting skills.