Onsite IT Field Support Technician

Infinity Quest Limited; Lombardia; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Infinity Quest Limited is seeking a Field Support Representative – Level 1 to provide onsite IT support to end users in office, manufacturing, laboratory, or distribution centre environments. The role emphasizes hands-on Windows desktop, hardware and software troubleshooting, IMAC activities, IT asset management, printer support, and basic networking.

Experience supporting manufacturing shop-floor devices and cleanroom environments will be valuable, with strong emphasis on quality, accuracy, and

Competenze

• Minimum 2 years of hands-on deskside or field IT support experience.
• Strong working knowledge of Microsoft Windows operating systems.
• Working knowledge of Microsoft Office and standard business applications.
• Good hardware and software installation, configuration, and troubleshooting skills.
• Experience with IMAC, break-fix, and end-user support.
• Basic knowledge of networking, LAN/Wi‑Fi connectivity, telecommunications, and compute/storage infrastructure.
• Good customer service, communication, analytical, and troubleshooting skills.
• Ability to coordinate with multiple teams, vendors, and OEMs.
• Strong focus on quality, accuracy, and attention to detail.

Mansioni

• Provide IMAC services and break‑fix support.
• Install, configure, image, and troubleshoot desktops, laptops, operating systems, and business applications.
• Provide hands‑on support for handheld devices, barcode scanners, tablets, printers, and other IT peripherals.
• Troubleshoot Windows OS, hardware, software, and end‑user connectivity issues.
• Support Microsoft Office and other standard business applications.
• Provide hands‑on support to other IT and infrastructure teams as required.
• Support manufacturing and laboratory IT systems and devices.
• Troubleshoot PCs connected to specialised testing equipment and manufacturing production lines.
• Coordinate with multiple IT teams, vendors, and OEMs to resolve high‑priority technical issues.
• Perform rack‑and‑stack activities and assist with data centre infrastructure maintenance.

Conoscenze

Windows OS

Office & apps

IMAC & break-fix

End-user support

Customer service

Communication

Networking basics

Vendor coordination

Attention to detail

Desk-side support

Descrizione del lavoro

Infinity Quest Limited is seeking a Field Support Representative – Level 1 to provide onsite IT support to end users in office, manufacturing, laboratory, or distribution centre environments. The role emphasizes hands-on Windows desktop, hardware and software troubleshooting, IMAC activities, IT asset management, printer support, and basic networking.

Experience supporting manufacturing shop-floor devices and cleanroom environments will be valuable, with strong emphasis on quality, accuracy, and