Merchant Integration & Support Intern: Drive Seamless Onboarding

Scalapay; Milano; In loco; Tempo pieno

Descrizione del lavoro

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

As an Integration & Support Intern at Scalapay, you will play a crucial role in supporting the integration and onboarding of our merchant partners, ensuring smooth processes that comply with our high standards as a regulated payment institution. Collaborating closely with the Sales, Tech, and Operations teams, you will gain valuable experience in the Dynamic World of BNPL.

Key Responsibilities

• Work with technical teams to ensure seamless implementation of payment systems on merchant platforms and instore.
• Provide operational assistance pre- and post-integration, addressing queries and resolving issues as needed.
• Identify inefficiencies in operational workflows and suggest improvements to optimize processes.Analysis and monitoring of KPI, orders flow and level of service.

You’ll be Great for this Role if You:

• Proficiency with standard tools (Excel, Word, PowerPoint, Database);
• Strong attention to detail and ability to complete tasks with accuracy;
• A positive attitude, collaborative spirit, and eagerness to learn;
• At least B2 level of English (written and spoken)
• Familiarity with tech tools (jira) + Base of SQL

Soft Skills

• Strong attention to detail, excellent organizational skills, and the ability to meet deadlines under pressure;
• Great communication skills with a proven ability to work in teams and collaborate across different departments;
• A positive, solutions-oriented attitude with the adaptability and eagerness to learn and grow within the role.

Hiring process

• A quick chat with our Talent Team;
• A first interview with the hiring manager to deep dive into your attitude, skills and motivation;
• A Business Case followed by a debriefing session with key stakeholders;
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.