On-Site Community & Tenant Experience Lead

Experteer Italy; Cusano Milanino; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive rewards

Opportunities to grow within a global?

Diverse and inclusive culture

Trust and high standards

Move-in/out processes and tenant欢迎

Site inspections and structure tour of

Shared spaces management and PMS

On-site events and tenant branding

Job summary

Hines is seeking a Senior Specialist / Project Manager to guide the daily operations of tenant spaces and events across properties in Lombardy. You will coordinate on-site services, maintenance, safety, and communications to ensure a high-quality tenant experience.

You will work with cross-functional teams to organize events, manage shared spaces, and support move-ins to move-outs, while aligning with Hines' standards of excellence.

Qualifications

• Experience coordinating on-site services and maintenance.
• Multilingual communication skills as needed across tenants and vendors.
• Strong organizational and multitasking abilities.
• Willingness to work shifts, holidays, and weekends.

Responsibilities

• Coordinate on-site services, maintenance, safety, and communications to support tenant experience.
• Organize and supervise shared spaces; manage PMS and app implementation.
• Create and coordinate on-site events and communications/branding.
• Finance support: review tenant payments and balances.
• Handle tenant complaints and move-out communications for re-marketing.
• On-site safety liaison and maintenance coordination.
• Receive and manage shipments; parcel collection as point of contact.
• Inspect apartments during move-in/move-out and sign delivery/redelivery reports.
• Prepare reports as required by Operations Manager.
• Check coworking space orders and ensure cleanliness and device readiness.
• Support night alarm readiness and structure systems.
• Coordinate taxi/rental car bookings and tenant notifications.
• Oversee tenant laundry delivery/pickup when not handled by laundry.
• Communicate with tenants and vendors in multiple languages as needed.

Skills

On-site coordination

Tenant relations

Bilingual Italian/English

Project management

Safety coordination

Facilities operations

Tools

Property Management System (PMS)

Job description

Hines is seeking a Senior Specialist / Project Manager to guide the daily operations of tenant spaces and events across properties in Lombardy. You will coordinate on-site services, maintenance, safety, and communications to ensure a high-quality tenant experience.

You will work with cross-functional teams to organize events, manage shared spaces, and support move-ins to move-outs, while aligning with Hines' standards of excellence.