O&M Engineer - Italy & Balkans

Sungrow Europe - Welcome traveler!; Milano; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Sungrow Europe in Milan is looking for an O&M Engineer to own service delivery for PV and BESS across Italy and the Balkans. You will troubleshoot remotely, plan on-site interventions, produce RCAs, run maintenance campaigns, manage tickets and invoicing, and work with AI tools like Power BI to monitor performance and SLA compliance.

This role requires Italian C2 and English B2, 3+ years in O&M, and willingness to travel about 50%.

Formación

• Degree in Electrical, Electronic or Energy Engineering or equivalent experience as electrical technician.
• 3+ years in O&M, field service or commissioning for PV/BESS.
• Italian C2 and English B2 required; Spanish a plus.

Responsabilidades

• Be the first line of remote troubleshooting on inverters, PCS, batteries, EMS and SCADA.
• Plan and guide on-site interventions with Field Service Engineers and service partners.
• Develop clear RCAs and technical reports that support warranty and contractual decisions.
• Plan preventive maintenance campaigns, manage tickets end to end, and deliver monthly KPI reports.
• Follow up on contract invoicing and service partner invoices, and coordinate partners across Italy and the Balkans.
• Support the review of LTSA and SLA contracts, and keep service quality high with AI and data tools such as Power BI and CRM.

Conocimientos

O&M experience

Remote troubleshooting

KPI reporting

MS Office (Excel)

English communication

Educación

Electrical/Electronic or Energy Engineering degree

Herramientas

Power BI

CRM

MS Excel

Descripción del empleo

Your mission

Ciao a tutti! We're thrilled to introduce a key role at the heart of our service organization in Italy and the Balkans: the O&M Engineer. You would be the technical and operational owner of the service we deliver to our PV and BESS fleet.

Curious what this is all about? Let's dive right in:

• Be the first line of remote troubleshooting on inverters, PCS, batteries, EMS and SCADA, solving remotely what can be solved before a field visit is needed.
• Plan and guide on-site interventions with our Field Service Engineers and service partners, validate the results, and step in yourself when a case calls for it.
• Develop clear RCAs and technical reports that support warranty and contractual decisions for customers and HQ.
• Plan preventive maintenance campaigns, manage tickets end to end, and deliver monthly KPI reports on availability, response times and energy losses.
• Follow up on contract invoicing and service partner invoices, and coordinate and qualify partners across Italy and the Balkans.
• Support the review of LTSA and SLA contracts, and keep service quality high with AI and data tools such as Power BI and CRM.

Your profile

All right, all right, that was intriguing, wasn't it? Now, to thrive in this role and be happy here for a long time, your ideal background should look a lot like this:

• A degree in Electrical, Electronic or Energy Engineering, or equivalent experience as an electrical technician (LV/MV, AC/DC, power electronics).
• 3+ years in O&M, field service or commissioning of utility-scale PV and/or BESS, with knowledge of inverters, PCS, batteries, MV equipment and EMS/SCADA/PPC. Sungrow or comparable equipment experience is a plus.
• Strong remote troubleshooting and analytical skills, including log analysis, RCA and KPI reporting, plus a structured, organized way of working.
• The ability to read and apply SLA/LTSA, warranty and partner contracts, including scope, response times, availability, penalties and exclusions.
• Italian C2 and English B2 or higher are required, and Spanish is a plus. You are proficient in MS Office (especially Excel) and comfortable with AI tools. CRM, ticketing and Power BI are a plus.
• A driving license, H&S training for construction and electrical sites, and willingness to travel about 50%, mainly across Italy and occasionally to the Balkans. The role is based in Milan.

Why us?

You would join the regional O&M team at the number one supplier of utility-scale PV inverters and liquid-cooled BESS (PowerTitan) in Italy and the Balkans. Here is what that means for you:

• You would work on a fast-growing fleet and shape how it is serviced.
• You would have real ownership and autonomy, with direct contact with IPPs, utilities and asset managers.
• You would work with modern AI and data tools that speed up your daily work.
• You would be part of a collaborative international team in Milan, working on the energy transition.