NOC Technician

Vaultica; Siziano; In loco; EUR 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Vaultica is seeking a NOC technician to monitor sites, respond to faults, and coordinate with customers and internal teams. The role requires handling connectivity issues, cyber alerts, and escalation procedures in a fast-paced environment.

Ideal candidates have data center or IT operations background, strong problem-solving, and English proficiency to communicate with clients and colleagues on a 24/7 shift if needed.

Competenze

• Experience in NOC or IT operations is a plus.
• Knowledge of monitoring and alerting processes is preferred.
• Strong problem-solving and communication skills are essential.
• Willingness to work 24/7 shifts if needed.
• Fluent in English and good customer-facing abilities.

Mansioni

• Monitor all sites through electrical and mechanical monitoring systems (BMS).
• Act as the first contact with customers for welcome desk in case of faults or requests.
• Monitor connectivity services and provide online support/configuration when needed.
• Detect and respond to cybersecurity alerts and provide initial reaction.
• Involve company specialists to resolve faults and customer notifications.
• Initiate escalation processes when necessary.
• Install, configure and troubleshoot cable connections.
• Define processes and procedures to support NOC activities and customer management.
• Set KPI and monitoring standards as part of quality improvement.

Conoscenze

Customer facing

Negotiation

Relationship management

Analytical skills

Crisis management

Data center experience

Monitoring systems

Network technology

Cybersecurity

English proficiency

Descrizione del lavoro

NOC techician

Network Operating Center play a key role in increasing Vaultica customer experience and keeping in coordination with all the operation structure of Vaultica high standard of availability for the services and the infrastructures

As part of NOC you will:

• Monitoring all the sites through electrical and mechanical monitoring systems (BMS)
• Act as point of contact with Customer for welcome desk in case customer fault notifications or requests
• Monitor customer connectivity services and provide on line support/configuration if necessary
• Monitor Cyber security alerts and provide the first reaction
• Involve company specialist resources to resolve faults, complains of customer notification
• Start the escalation process, if needed.
• Install, configure and troubleshoot cables connections

• Define the process and procedure to support NOC activities and customer management according to the relevant company departments
• Set KPO and Monitoring KPI and related standards
• Be active part of company quality improvement process
• Be the first escalation point.

Technical skills and personal attitudes

Very good customer-facing attitude, negotiation capability and relationship management.

Structured mindset and analytics skills

Capacity to work under pressure and crise management.

Background on data center or TLC/ITC industry with knowledge on monitoring systems, double-talking systems and related processes.

Knowledge about network technology and cybersecurity

Professional on English and availability to integrate H24 shift if needed.