NOC Operator - iKOMG Italy

IKO Media Group A.G.; Roma; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

iKO Media Group in Rome is seeking a NOC Operator for a full-time on-site position. You will monitor 24/7 broadcasting systems, support clients, and ensure uptime of the company’s global content distribution services.

The role requires fluent English, basic computer skills, and a technical mindset. You will work a rotating 24/7 shift and coordinate with engineers and third parties to resolve incidents. Experience in RF, networks, or electronics is a plus, and on-site work only.

Competenze

• Fluent in English and strong basic computer skills.
• Preferable technical background in RF, satellites, networks, electronics, video or audio.
• Engineering studies considered an advantage.
• Technical or customer support experience is advantageous.
• Having a car is an advantage.

Mansioni

• Monitor telecommunications/broadcasting systems, ensure uptime and proper functioning.
• Provide first point of contact for clients and offer support.
• Troubleshoot and fix technical issues as they arise.
• Document incidents and resolutions, managing the escalation process.
• Coordinate with in-house engineers and third parties during escalations.
• Oversee maintenance related to distribution services.
• Monitor facility systems (air-conditioning, UPS, generators) as needed.
• Work on a 24/7 shift rotation basis.

Conoscenze

English proficiency

Computer literacy

Technical background (RF, satellites,

Formazione

Engineering studies

Descrizione del lavoro

We are looking for a NOC Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.

The candidate should be fluentin English and have basic computer know-how;Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company’s 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position

Responsibilities:

• Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.
• Customer support – act as the initial point of contact for all the company’s clients.
• Troubleshoot and fix technical issues.
• Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
• Manage escalation process until resolution, including coordination with in-house engineers and third parties.
• Manage and coordinate technical maintenances related to the company’s distribution services.
• Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.
• Work on a shift rotation basis, on a 24/7 basis.

Requirements:

• Good knowledge of English
• Basic computer skills (MS Office programs)
• Candidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video and/or sound
• Engineering studies will be considered an advantage
• Technical or customer support experience will be considered an advantage
• Having a car will be considered an advantage

Location: Rome, Italy

Email: [e-mail].

Type: Full time, On Site

Language: English