Night Property Manager: Guest Experience Lead

W Hotels; Arzachena; On-site; EUR 32,000 - 39,000; Full time

Job summary

W Hotels in Arzachena, Italy seeks a Managing overnight shift leader to supervise property operations and ensure top-tier hospitality. You will resolve guest and property issues, coordinate with management, and uphold service standards.

The role emphasizes operations oversight, financial review, and collaboration with the leadership team to prevent issues and optimize guest experiences.

Qualifications

• High school diploma or GED and 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Oversees property operations during the overnight shift and ensures high hospitality standards.
• Monitors and ensures compliance with Guidelines to Operations; maintains grooming and safety standards.
• Reviews financial statements and performance data to identify cost reduction and program improvements.
• Assists accounts receivable and manages chargebacks and rebates to minimize delays.
• Monitors cash handling procedures, hours, and payroll processing with leadership.
• Works with property leadership to implement actions preventing recurring guest issues.

Skills

Guest services

Front desk

Hospitality

Leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Mgmt or related

Job description

W Hotels in Arzachena, Italy seeks a Managing overnight shift leader to supervise property operations and ensure top-tier hospitality. You will resolve guest and property issues, coordinate with management, and uphold service standards.

The role emphasizes operations oversight, financial review, and collaboration with the leadership team to prevent issues and optimize guest experiences.