Night Concierge: Craft Memorable Guest Arrivals

Hospitaliti; Firenze; On-site; EUR 24,000 - 30,000; Full time

Job summary

The Excelsior, a Luxury Collection Hotel, Florence, is hiring through Hosco in Florence. The Guest Arrival Expert will deliver a range of services guiding guests through arrival and departure experiences, while upholding safety, confidentiality, and brand standards.

Role requires flexibility to move about the space, handle operations, and interact with guests in a polished, professional manner. Experience in hospitality is preferred.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process operational needs during guest arrival and departure.
• Address guest requests with courtesy and professionalism.
• Complete reports related to arrival/departure activities.
• Share highlights of the local area to enhance guest experience.
• Guide guests through arrival and departure experiences while maintaining safety and company standards.

Education

High school diploma or G.E.D. equivalent

Job description

The Excelsior, a Luxury Collection Hotel, Florence, is hiring through Hosco in Florence. The Guest Arrival Expert will deliver a range of services guiding guests through arrival and departure experiences, while upholding safety, confidentiality, and brand standards.

Role requires flexibility to move about the space, handle operations, and interact with guests in a polished, professional manner. Experience in hospitality is preferred.