Luxury Guest Experience Specialist

Hospitaliti; Firenze; On-site; EUR 21,000 - 30,000; Full time

Job summary

The Excelsior, a Luxury Collection Hotel, Florence, is hiring through Hosco in Florence. Our Guest Experience Experts take initiative to guide guests through their entire stay, processing operational needs, addressing requests, and helping to create memorable experiences aligned with our luxury brand.

Education required is a High school diploma or GED. No related work experience is necessary, and while not required, hospitality industry experience is preferred.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Guest Experience Experts deliver a wide range of services guiding guests through their stay.
• Handle operational needs, address guest requests, and complete reports as required.
• Maintain professional appearance, confidentiality, and adherence to company policies.

Education

High school diploma or GED equivalent

Job description

The Excelsior, a Luxury Collection Hotel, Florence, is hiring through Hosco in Florence. Our Guest Experience Experts take initiative to guide guests through their entire stay, processing operational needs, addressing requests, and helping to create memorable experiences aligned with our luxury brand.

Education required is a High school diploma or GED. No related work experience is necessary, and while not required, hospitality industry experience is preferred.