Night Auditor — Luxury Resort Front Office, Tuscany

Borgo Pignano Volterra Tuscany; Volterra; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Private accommodation

Meals included

Company uniform

In-house training on Relais & Châteaux

Service quality training

Professional growth opportunities

International collaborative work env.

Wellbeing initiatives

50% discount at sister hotel

Job summary

Borgo Pignano Volterra Tuscany is seeking a motivated Night Auditor for the 2027 season. You will manage night Front Office operations, ensure accurate end-of-day accounting, and serve as the main guest contact during night hours.

Role requires at least three years in night Front Office within luxury hospitality, strong Opera Cloud and Excel skills, and a commitment to service excellence in a sustainability-focused estate.

Qualifications

• At least three years of night Front Office experience at four- or five-star hotels or luxury properties.
• Excellent knowledge of Opera Cloud PMS with hands-on experience.
• Strong MS Office skills, especially Excel.
• Excellent organizational and problem-solving abilities; able to work independently.
• Fluent English; another foreign language is an advantage.

Responsibilities

• Welcome and assist guests with overnight check-in and check-out during the night shift.
• Handle guest requests and issues arising during night hours.
• Supervise the property, monitor areas for cleanliness, order and security.
• Prepare end-of-day reports and ensure accurate handovers to the morning team.
• Carry out nightly cash handling and administrative transactions per procedures.
• Monitor CCTV and coordinate with the night security team.
• Maintain communication with the morning team for operational continuity.

Skills

OPERA Cloud

Excel

Organizational skills

Problem solving

Customer service

Communication skills

Independent work

Attention to detail

Professionalism

Driving licence

Tools

MS Office

Job description

Borgo Pignano Volterra Tuscany is seeking a motivated Night Auditor for the 2027 season. You will manage night Front Office operations, ensure accurate end-of-day accounting, and serve as the main guest contact during night hours.

Role requires at least three years in night Front Office within luxury hospitality, strong Opera Cloud and Excel skills, and a commitment to service excellence in a sustainability-focused estate.