Night Auditor

Hotel Domani; Venezia; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

Hotel Domani in Venice is seeking a dedicated Night Auditor for the Front Office. You will manage guest registrations, balance overnight operations, and maintain accurate financial records while upholding Kempinski-like standards of service.

The role requires 2 years in Front Office and cashiering experience in a luxury hotel, with fluency in Italian and English. You will collaborate with Night Manager and Front Office staff to ensure guest satisfaction.

Qualifications

• 2 years experience in Front Office reception level.
• Previous cashiering experience in a five star international hotel.
• Hospitality Management degree or equivalent.
• Ability to work in a multinational environment; Italian and English fluency.
• Strong communication and complaint-handling skills.

Responsibilities

• Process guest registrations, including payment computation and collection.
• Perform nightly balancing of all services and post to the PMS; ensure proper front desk operation.
• Prepare express checkout portfolios.
• Maintain room status inventory.
• Generate and distribute daily and weekly front office reports.
• Ensure guest satisfaction and proper compliance with hotel policies.

Skills

Communication skills

Complaint handling skills

Italian language

English language

Education

Hospitality Management Degree

Tools

Opera Cloud knowledge

Opera PMS knowledge

Microsoft Excel

Job description

SanClementePalaceVeniceisafive-starluxuryurbanresortlocatedonaprivateisland,justtenminutesfromPiazzaSanMarcoviacomplimentaryboat.WiththeSanClementeChurch,top-notcheventspaces,award-winningdining,spa,pool,sportsfacilitiesandaKid'sClub,unforgettableexperiencesawaitourGuestsinthenumber#1HotelinVeniceand#20intheworldasawardedthisyear.TruetothevaluesoftheSanClementePalacefamily,inwhichourcompanyisrooted,wearecommittedeachdaytoprotectingtheplanet,theterritoryandfirstandforemostpeople,withconcretegestures,evensmallones,tobeputintopracticedaily.

Wearelookingfor:JOBTITLE:NightAuditorDEPARTMENT:FrontOffice

NATIONALITY:EligibleforaworkingpermitinItaly

EDUCATION:HospitalityManagementDegreeorequivalentinanyrelatedfieldsuchasAdministrationorTourismManagement

EXPERIENCE:Tofilltheposition,werequire:2yearsexperienceinaFrontOfficereceptionlevelpositionPreviousexperiencewithcashieringpreferablyinafivestarinternationalhotel

LANGUAGE:AbilitytoworkandcommunicateinamultinationalenvironmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditionallanguage-beneficial

COMPETENCIES:Includetheskillsthecandidatemusthavetofillthisposition:CommunicationskillsComplainthandlingskills

TECHNICALCOMPETENCIES:-Computerliteracyadaptedtothefieldoftraining:-ComprehensiveOperaCloudknowledge-MicrosoftExcelandStatisticalknowledgeSCOPEResponsibleforconductingallnightlyaudit-relateddutieswhileoperatingthehotelfrontdesksystemsforPBX,reservations,andcheck-in/check-outinaccordancewithKempinskistandardsforquality,cleanliness,guestsatisfaction,andsafetyandsecurity.Theyareresponsibleforthesmoothrunningofthefrontdeskrelateddepartmentsduringthenight.OVERALLOBJECTIVESThejoboftheNightAuditorisexecutedsatisfactorilywhen:1.Securityandcomfortofguestsisensuredatalltimes.2.Revenues,ExpensesandProfitarecloselymonitoredandbudgetedfigures(over)-achieved.3.Dayendclosingisdoneproperly.4.FinancialPoliciesandProceduresaresupportedandfollowed.5.LQA(LeadingQualityAssurance)auditresultsare85%andabove.6.CSS(CustomerSatisfactionSurvey)resultsareratedonanaveragewith"5"andabove.MAINRESPONSIBILITIESI.Processguestregistrations,includingthecomputationandcollectionofpayment.II.Performnightlybalancingofallservicestoensureproperpostingtopropertymanagementsystem.Performnightlybackupofserver.III.Prepareexpresscheckoutfolios.IV.Maintainroomstatusinventory.V.Communicateallpertinentshiftinformationto(NightManager)FrontOfficeManagerandotherdeskstaff.VI.Sendandreceivetelephonecallsandfacsimiles;sortincomingmailandmessages.VII.Maintainknowledgeofkeycompetitors'products.VIII.Ensureeffectivecommunicationandworkingrelationshipwiththeoperationsteamandotherdepartmentsforsuccessandtoensureguestsatisfaction.IX.Ensurepaperworktoguestsandotherdivisionsisprocessedinatimelymanner.X.Processallfinancialtransactions,includingtheverificationandprocessingofcreditcardtransactionsinaccordancewithcompanypoliciesandprocedures.XI.Deliveranyfinancialreportsasrequired.XII.EnsuretimelycompilationFrontOfficereports.XIII.Generate,printanddistributedailyandweeklyreports.XIV.Completeandverifyallauditpaperworkandshiftreports.XV.Provideguestassistancewhilstensuringcompliancewithallfrontofficepolicies,procedures,standardsandsatisfactionofguests'needs.XVI.Participateintrainingprogramsasrequired.XVII.SupportthetraininganddevelopmentinitiativesofHRorotherdepartments.XVIII.Keepabreastofallemergencyprocedures,hotelpromotions,productknowledge,VIParrivals,upcomingeventsandbriefsdirectsubordinatesaccordinglysothatallFrontOfficeteammembersareabletoanswerguestrequestsandquestions.Additionalresponsibilitiesandtaskscanbeaddedatanytimeaccordingtotheneedsofthebusinessandofthehotel.

NATIONALITY: Eligible for a working permit in ItalyEDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism ManagementEXPERIENCE: To fill the position, we require:2 years experience in a Front Office reception level positionPrevious experience with cashiering preferably in a five star international hotelLANGUAGE: Ability to work and communicate in a multinational environmentItalian-excellentoralandwrittenskillsEnglish-excellentoralandwrittenskillsAdditional language-beneficialCOMPETENCIES: Include the skills the candidate must have to fill this position:Communication skillsComplaint handling skillsTECHNICAL COMPETENCIES:-Computer literacy adapted to the field of training:-Comprehensive Opera PMS knowledge-Microsoft Excel and Statistical knowledge