Night Auditor

Hosco.Com; Venezia; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

San Clemente Palace Venice is seeking a Night Auditor to join the Front Office team. The role covers all nightly audit duties, handling check-ins/check-outs and ensuring guest satisfaction in a luxury five-star setting.

The ideal candidate has 2 years in Front Office, a Hospitality Management degree, strong Italian and English, Opera Cloud expertise, and cash handling experience. Training and collaboration with HR and operations are expected.

Formación

• Hospitality Management Degree or equivalent in related field such as Administration or Tourism Management.
• 2 years experience in a Front Office reception level position, with cashiering experience preferred in a five-star international hotel.
• Ability to work in a multinational environment with Italian and English (oral & written) required; additional languages beneficial.

Responsabilidades

• Process guest registrations, including payment collection.
• Perform nightly balancing of all services and backup of server.
• Prepare express checkout folios and maintain room status inventory.
• Communicate shift information to Night Manager and desk staff.
• Process financial transactions in line with company policies; generate front office reports.
• Ensure guest satisfaction and coordination with operations and other departments.

Conocimientos

Communication skills

Complaint handling skills

Educación

Hospitality Management Degree

Herramientas

Opera Cloud

Microsoft Excel

Descripción del empleo

San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year. True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily.

We are looking for: JOB TITLE: Night Auditor DEPARTMENT: Front Office

NATIONALITY: Eligible for a working permit in Italy

EDUCATION: Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management

EXPERIENCE: To fill the position, we require: 2 years experience in a Front Office reception level position Previous experience with cashiering preferably in a five star international hotel

LANGUAGE: Ability to work and communicate in a multinational environment Italian excellent oral and written skills English excellent oral and written skills Additional language beneficial

COMPETENCIES: Include the skills the candidate must have to fill this position: Communication skills Complaint handling skills

TECHNICAL COMPETENCIES

• Computer literacy adapted to the field of training:
• Comprehensive Opera Cloud knowledge
• Microsoft Excel and Statistical knowledge

SCOPE

Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night.

OVERALL OBJECTIVES

The job of the Night Auditor is executed satisfactorily when: 1. Security and comfort of guests is ensured at all times. 2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved. 3. Day end closing is done properly. 4. Financial Policies and Procedures are supported and followed. 5. LQA (Leading Quality Assurance) audit results are 85% and above. 6. CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.

MAIN RESPONSIBILITIES

• I. Process guest registrations, including the computation and collection of payment.
• II. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
• III. Prepare express checkout folios.
• IV. Maintain room status inventory.
• V. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
• VI. Send and receive telephone calls and facsimiles; sort incoming mail and messages.
• VII. Maintain knowledge of key competitors products.
• VIII. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
• IX. Ensure paperwork to guests and other divisions is processed in a timely manner.
• X. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• XI. Deliver any financial reports as required.
• XII. Ensure timely compilation Front Office reports.
• XIII. Generate, print and distribute daily and weekly reports.
• XIV. Complete and verify all audit paperwork and shift reports.
• XV. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests needs.
• XVI. Participate in training programs as required.
• XVII. Support the training and development initiatives of HR or other departments.
• XVIII. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.