Milking Robot Tech Support Engineer

Lely; Colturano; On-site; EUR 28,000 - 32,000; Full time

Job summary

Lely is seeking a Technical Service Support specialist for Milking to act as the technical expert for our Lely Centers in Italy. You will provide second-line technical support, deliver training, and assist with installation, commissioning and troubleshooting of milking robots and herd management software.

You will travel for training and international projects. You will join an international team of ~40 colleagues based in Colturano (Milano), supporting dairy farms across Italy and nearby

Qualifications

• 2–3 years of experience in a technical service or engineering role, or a Bachelor's degree in a technical field.
• Understand electrical principles and troubleshooting.
• Fluent English (speaking and writing).
• Experience with hardware and software technologies.
• Familiar with digital tools and diagnostic applications.
• Basic programming knowledge is a plus.
• Knowledge of agriculture or dairy farming is an advantage.

Responsibilities

• Provide second-line technical support to Lely Center technicians via phone, remote support and ticket management.
• Deliver technical training courses and hands-on workshops for Lely Center technicians.
• Support installation, commissioning and troubleshooting of Lely milking robots and herd management software.
• Visit farms for technical audits, validate solutions in the field and assist during critical interventions.
• Test and validate new products and features, provide feedback to improve solutions.
• Share knowledge and best practices across the Lely Center network.
• Participate in the hotline (24/7) monthly to provide field support.
• Occasionally travel to the Lely Campus in the Netherlands or other clusters for training and international projects.

Skills

Electrical principles

Troubleshooting

English fluency

Programming basics

Diagnostics tools

Education

Technical Diploma or Bachelor's degree in relevant field

2–3 years in technical service/engineering OR degree without experience

Tools

Diagnostic apps

Job description

Lely is seeking a Technical Service Support specialist for Milking to act as the technical expert for our Lely Centers in Italy. You will provide second-line technical support, deliver training, and assist with installation, commissioning and troubleshooting of milking robots and herd management software.

You will travel for training and international projects. You will join an international team of ~40 colleagues based in Colturano (Milano), supporting dairy farms across Italy and nearby