Milan Client Services Intern — Trade Support & Onboarding

MTS S.p.A.; Milano; On-site; EUR 8,000 - 10,000; Full time

Benefits offered by this job

Gross reimbursement 800 euro

Ticket restaurant

Minimum 6 months internship

Job summary

Euronext is seeking a Client Service intern in our Milan office starting in November. You will act as first point contact, assist clients with trading activities, and handle day-to-day issues by phone, email or onsite. The role involves supporting sales onboarding, maintaining client records, and collaborating with market teams to address issues.

Fluent English and strong Excel skills are essential. This internship offers a monthly gross reimbursement of 800 euro, plus restaurant vouchers and

Qualifications

• Master's degree in Economics/Finance, Computer or Management Engineering.
• Fluent English.
• Excellent knowledge of Microsoft Office Package, Excel in particular.
• Knowledge of financial instruments and markets.
• Knowledge of statistical analysis.
• Ability to work in teams and in contact with senior managers and clients.
• Good communication and organizational skills.
• Precision.
• Flexibility.

Responsibilities

• Act as first point contact and support clients with day-to-day trading activities.
• Resolve issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services.
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex.
• Actively collaborate with all MTS groups to address/solve market issues or improvements.
• Create, Manage and delete users for clients.
• Send out messages to all market participants.

Skills

Fluent English

Excel

Microsoft Office

Knowledge of financial instruments

Statistical analysis

Teamwork

Communication skills

Organizational skills

Precision

Flexibility

Education

Master's Degree in Economics/Finance, Computer or Management Engineering

Tools

Webex

Microsoft Office

Job description

Euronext is seeking a Client Service intern in our Milan office starting in November. You will act as first point contact, assist clients with trading activities, and handle day-to-day issues by phone, email or onsite. The role involves supporting sales onboarding, maintaining client records, and collaborating with market teams to address issues.

Fluent English and strong Excel skills are essential. This internship offers a monthly gross reimbursement of 800 euro, plus restaurant vouchers and