MTS - Client Services, internship

MTS S.p.A.; Milano; On-site; EUR 8,000 - 10,000; Full time

Benefits offered by this job

Gross reimbursement 800 euro

Ticket restaurant

Minimum 6 months internship

Job summary

Euronext is seeking a Client Service intern in our Milan office starting in November. You will act as first point contact, assist clients with trading activities, and handle day-to-day issues by phone, email or onsite. The role involves supporting sales onboarding, maintaining client records, and collaborating with market teams to address issues.

Fluent English and strong Excel skills are essential. This internship offers a monthly gross reimbursement of 800 euro, plus restaurant vouchers and

Qualifications

• Master's degree in Economics/Finance, Computer or Management Engineering.
• Fluent English.
• Excellent knowledge of Microsoft Office Package, Excel in particular.
• Knowledge of financial instruments and markets.
• Knowledge of statistical analysis.
• Ability to work in teams and in contact with senior managers and clients.
• Good communication and organizational skills.
• Precision.
• Flexibility.

Responsibilities

• Act as first point contact and support clients with day-to-day trading activities.
• Resolve issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services.
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex.
• Actively collaborate with all MTS groups to address/solve market issues or improvements.
• Create, Manage and delete users for clients.
• Send out messages to all market participants.

Skills

Fluent English

Excel

Microsoft Office

Knowledge of financial instruments

Statistical analysis

Teamwork

Communication skills

Organizational skills

Precision

Flexibility

Education

Master's Degree in Economics/Finance, Computer or Management Engineering

Tools

Webex

Microsoft Office

Job description

Are you ready to shape the future of capital markets? We are looking for a Client Service intern in our Milan office. Starting in November.

• Gross Reimbursement: 800 euro
• Ticket restaurant
• Minimum 6 months internship

Key Responsibilities

• The resource will support the team on the following activities: Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
• Raise cases to second level support and maintain client records.
• Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
• Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
• Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
• Create, Manage and delete users for clients
• Send out messages to all market participants

Candidate Profile/ Key Skills

• Master's Degree in Economics/Finance, Computer or Management Engineering
• Fluent English
• Excellent knowledge of Microsoft Office Package, Excel in particular
• Knowledge of financial instruments and markets
• Knowledge of statistical analysis
• Ability to work in teams and in contact with senior managers and clients
• Good communication and organizational skills
• Precision
• Flexibility

Find out more about us at: Euronext .com

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe's leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe's leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext's regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices. For the more information, please visit our career website.