Luxury Watch Retail Specialist — CRM & Activations

LVMH; Milano; Ibrido; EUR 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

EDGE Certified

Inclusive culture

Descrizione del lavoro

TAG Heuer in Milan is seeking a Retail Specialist to drive CRM-driven clienteling, activate retail programs, and support daily store operations. You will collaborate with boutique teams to ensure brand standards and superior customer experiences in a fast-paced environment.

The role reports to the Retail Manager and requires a university degree, Italian and English fluency, and experience with Salesforce and Excel. Start date is as soon as possible and a discretionary bonus is available.

Competenze

• University degree; retail, sales, boutique experience is a plus.
• Entrepreneurial, hands-on mindset with attention to detail.
• Strong interpersonal and relationship-building skills.
• Analytical, data-driven mindset to support CRM and daily operations.
• Fluency in Italian and English.
• Experience with Salesforce and advanced Excel.

Mansioni

• CRM & Clienteling: Oversee CRM system administration, data accuracy, and training.
• Data-Driven Campaign Management: Analyze customer data, segment audiences, and run targeted campaigns.
• Cross-Functional Collaboration: Align CRM strategies with marketing and boutique teams.
• Retail Client Activations: Develop and execute activation programs and manage events.
• Retail Operations & Performance: Support daily store ops, POS, reports, and KPIs.

Conoscenze

CRM & clienteling

Data-driven insights

Team collaboration

Bilingual Italian/English

Formazione

University degree

Strumenti

Salesforce

Excel

Descrizione del lavoro

TAG Heuer in Milan is seeking a Retail Specialist to drive CRM-driven clienteling, activate retail programs, and support daily store operations. You will collaborate with boutique teams to ensure brand standards and superior customer experiences in a fast-paced environment.

The role reports to the Retail Manager and requires a university degree, Italian and English fluency, and experience with Salesforce and Excel. Start date is as soon as possible and a discretionary bonus is available.