Luxury Store Team Lead & Guest Experience Coach

Tiffany & Co.; Toscana; On-site; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Bonuses based on performance

Legal benefits

Job summary

Tiffany & Co. in Tuscany, Italy is seeking a dynamic Team Manager/Assistant Store Manager to support the Store Manager in leading sales, operations and client service.

You will mentor the team on floor and back-of-house duties, nurture client relationships, and drive performance aligned to Tiffany standards. Responsibilities span Sales, Service, Talent and Operations Excellence, with multilingual client interaction preferred.

Qualifications

• Minimum of 5 years of retail or luxury retail store management experience or relevant client related experience.
• Italian and English speaking abilities are mandatory; a third language is aPlus.

Responsibilities

• Lead, coach and develop the team to achieve or exceed store sales targets and KPIs.
• Demonstrate sales leadership with hands-on involvement on the sales floor and client relationships.
• Attract, hire and retain top talent and nurture a high performing team.
• Ensure operational excellence and compliance with procedures.

Skills

Retail store management

Sales leadership

Client relationship building

Bilingual English-Italian

Role flexibility

Education

University degree

Job description

Tiffany & Co. in Tuscany, Italy is seeking a dynamic Team Manager/Assistant Store Manager to support the Store Manager in leading sales, operations and client service.

You will mentor the team on floor and back-of-house duties, nurture client relationships, and drive performance aligned to Tiffany standards. Responsibilities span Sales, Service, Talent and Operations Excellence, with multilingual client interaction preferred.