Luxury Sales Consultant – Client Relations

Itachoo S.r.l.; Serravalle Scrivia; On-site; EUR 26,000 - 35,000; Full time

Job summary

Jimmy Choo in Serravalle Scrivia, Italy, is seeking a Sales Associate to deliver exceptional service and uphold the luxury brand image. You will learn the product in detail, build a client base for repeat visits, and support stock and store events while contributing to boutique performance and targets.

You will actively engage with customers, stay groomed to reflect the brand, and participate in promotional activities and meetings to ensure seamless operations and outstanding results.

Qualifications

• Demonstrable success as a sales consultant within a luxury brand.
• Excellent communication skills both written and verbal.
• Fluent English.
• Additional European languages would be beneficial.

Responsibilities

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique

Skills

Fluent English

Communication skills

Sales skills

Luxury brand knowledge

Customer service

Job description

Jimmy Choo in Serravalle Scrivia, Italy, is seeking a Sales Associate to deliver exceptional service and uphold the luxury brand image. You will learn the product in detail, build a client base for repeat visits, and support stock and store events while contributing to boutique performance and targets.

You will actively engage with customers, stay groomed to reflect the brand, and participate in promotional activities and meetings to ensure seamless operations and outstanding results.