Luxury Reservations & Operations Specialist (Venice)

Belmond Uk Ltd; Venezia; In loco; EUR 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Belmond is seeking a Reservations & Ops Assistant for Venice Simplon-Orient-Express, based in Venice, Italy. The role supports efficient operations and maintains Belmond’s brand standards across luxury travel experiences.

The ideal candidate will have strong customer service skills, cultural awareness, and the ability to coordinate complex travel arrangements in a luxury context. This full-time position focuses on planning, reporting, and seamless guest experiences.

Competenze

• Bachelor's or Master’s degree preferred.
• Professional English, Italian and/or French (spoken and written).
• At least 1 year of experience in luxury companies.
• Preferably knowledge of Venice city and its logistics.
• Highly advanced Excel skills to support spreadsheet and data tasks.
• Advanced capability in managing guest-related information through systems.
• Guest-oriented and service-minded.
• Ability to work under pressure; proactive and flexible.

Mansioni

• Manage all aspects of staff travel arrangements, including hotel bookings, flight reservations, and ground transportation.
• Utilize advanced programming skills to operationally plan with different providers and optimize scheduling.
• Maintain and update department cost files for data analysis and cost monitoring.
• Enter and maintain data on general yearly planning (dates, timings, stations, occupancy, meals).
• Create advanced guest requirements reports for all on-board departments.
• Organise transfers for passengers' arrivals/departures based on Venice logistics knowledge.
• Collect information from Reservation Office, Travel agents, and Data systems to convey clear information to staff.
• Monitor stock supplies with warehouse and complete supplier documentation accurately.
• Ensure compliance with safety regulations and railway authority protocols.
• Follow environmental regulations and minimise environmental impact.

Conoscenze

English

Italian

French

Formazione

Bachelor's or Master’s degree

Strumenti

Excel

Descrizione del lavoro

Belmond is seeking a Reservations & Ops Assistant for Venice Simplon-Orient-Express, based in Venice, Italy. The role supports efficient operations and maintains Belmond’s brand standards across luxury travel experiences.

The ideal candidate will have strong customer service skills, cultural awareness, and the ability to coordinate complex travel arrangements in a luxury context. This full-time position focuses on planning, reporting, and seamless guest experiences.