Reservations Internship

SmartRecruiters, Inc.; Firenze; On-site; EUR 8,900 - 13,000; Part time

Job summary

Collegio alla Querce, Auberge Collection in Florence, Italy seeks a Reservations Agent Intern to join its luxury hospitality team. You will curate reservations with grace, input guest information accurately, and contribute to creating an informative, personalized guest experience.

The internship offers exposure to guest services, with tasks including responding to inquiries, learning hotel services, and supporting daily operations within the Reservations Team.

Qualifications

• Previous experience in a luxury hospitality environment is a plus.
• A Master’s degree or equivalent in Hospitality is considered a plus.
• Strong organizational and communication skills.
• Proficiency in English is required.
• Knowledge of additional languages is a plus.

Responsibilities

• Contribute to creating a genuine, informative, and personalized guest reservations experience by accurately inputting guest contact information.
• Assist in responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Develop and maintain a thorough knowledge of the hotel and its services.
• Support effective resolution of guest issues working with the guest service team and other departments.
• Support the Reservations Team with daily operational tasks.

Skills

Organizational skills

Communication skills

English proficiency

Language skills

Education

Master's degree in Hospitality

Job description

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge

Job Description

As a Reservations Agent Intern, you will serve as the enchanting gateway to our world of opulence, seamlessly curating reservations for our discerning guests with grace and sophistication. Your commitment to excellence will manifest in personalized interactions, ensuring that each reservation reflects the epitome of luxury and anticipates the unique desires of our esteemed clientele. Join us in crafting a narrative of unparalleled elegance and distinction within the realm of luxury hospitality.

The internship will provide exposure to a broad range of activities, including:

• Contributing to the creation of a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as: previous stay experience, special occasions, preferences, and other pertinent information.
• Assisting in responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Developing and maintaining a thorough knowledge of the hotel and its services.
• Supporting effective resolution of guest issues. Working closely with fellow guest service team members and other departments to resolve any challenges.
• Supporting the Reservations Team with daily operational tasks.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

Qualifications

Previous experience in a similar luxury hospitality environment is considered a plus.

A Master’s degree or equivalent in Hospitality is considered a plus

Strong organizational and communication skills.

Proactive approach to problem-solving.

Proficiency in English is required.

Knowledge of additional languages is considered a plus.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com