Luxury Concierge Intern – Florence

fourseasons; Firenze; On-site; EUR 6,700 - 8,900; Full time

Benefits offered by this job

Monthly internship stipend

Training and development

Complimentary accommodation

Dry cleaning for uniforms

Employee meals

Job summary

Four Seasons Hotel Firenze is seeking an enthusiastic Concierge Intern to join our Front Office team, starting from October 2026 for six months. The role supports guest requests and collaborates with our Concierge team to elevate the guest experience.

You will handle guest inquiries, assist with hotel services and events, and learn to use hotel software while delivering warm, precise service in Italian and English.

Qualifications

• Service passion for delivering genuine guest experiences.
• Attention to detail and strong interpersonal skills.
• Reading, writing and oral proficiency in Italian and English.

Responsibilities

• Handle guest interactions with hospitality and professionalism; accommodate special requests.
• Assist guests with inquiries about hotel services, hours, events, directions, etc.
• Respond to requests accurately and timely with local knowledge and hotel practices.
• Inform Management promptly of guest complaints.
• Process packages, faxes, messages, and mail accurately.

Skills

Service passion

Attention to detail

Teamwork

Bilingual Italian/English

Job description

Four Seasons Hotel Firenze is seeking an enthusiastic Concierge Intern to join our Front Office team, starting from October 2026 for six months. The role supports guest requests and collaborates with our Concierge team to elevate the guest experience.

You will handle guest inquiries, assist with hotel services and events, and learn to use hotel software while delivering warm, precise service in Italian and English.