Luxury Housekeeping Supervisor: Rooms & Laundry Lead

Belmond; Portofino; On-site; EUR 28,000 - 44,000; Full time

Benefits offered by this job

Staff accommodation and meals

Staff bus ticket

Welfare incentives

Belmond Discovering programme

Job summary

Splendido, A Belmond Hotel, Portofino, invites experienced hospitality professionals to join as Housekeeping Supervisor. You will oversee guest room and public area standards, ensuring impeccable cleanliness and adherence to luxury brand procedures.

The role focuses on coordinating daily workflows, guiding the team, and maintaining close collaboration with Front Office and Maintenance. A strong eye for detail and a collaborative leadership style are essential.

Qualifications

• At least 1–2 years in similar roles (Supervisor or Senior Room Attendant) in 5-star luxury hotels.
• In-depth knowledge of international luxury standards and Leading Quality Assurance (LQA) criteria.
• Fluent in Italian and English; a second language is a plus.
• Excellent organizational and problem-solving skills.
• Empathetic leadership and strong team mindset.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Supervise and ensure quality control of guest rooms and public areas per LQA standards.
• Coordinate daily cleaning workflow and prioritize VIP arrivals for timely room releases.
• Maintain communications with Front Office and Maintenance for issue resolution.
• Provide on-the-job training and continuous support to the team.
• Monitor linen, uniforms, and amenities; assist with stock inventories.

Skills

Leadership

Team coordination

Attention to detail

Problem solving

Flexibility

Job description

Splendido, A Belmond Hotel, Portofino, invites experienced hospitality professionals to join as Housekeeping Supervisor. You will oversee guest room and public area standards, ensuring impeccable cleanliness and adherence to luxury brand procedures.

The role focuses on coordinating daily workflows, guiding the team, and maintaining close collaboration with Front Office and Maintenance. A strong eye for detail and a collaborative leadership style are essential.