Luxury Rooms Division Assistant Manager

Belmond; Portofino; In loco; EUR 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Life insurance

Staff meals

Training programs

Laundry service

Accommodation

Discounted rates at Belmond properties

Diversity & sustainability focus

Descrizione del lavoro

Splendido, A Belmond Hotel, located in Portofino, seeks an Assistant Rooms Division Manager to lead Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet operations with a focus on service excellence. You will drive standards, supervise staff, and ensure seamless guest experiences in a world-class setting.

The ideal candidate has at least 5 years in a luxury brand, strong leadership, fluency in Italian and English, and a solid grasp of LQA standards and HMS software.

Competenze

• At least 5 years in an equivalent role within an extra luxury brand.
• Bachelor's in hospitality management preferred.
• Strong leadership to motivate and manage teams.
• Excellent written and verbal English/Italian communication.
• Proficiency with HMS hotel management software.
• Ability to work under pressure in a fast-paced environment.
• Solid knowledge of Leading Quality Assurance (LQA) standards.

Mansioni

• Oversee the Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet departments and collaborate to resolve issues.
• Coordinate staff, schedule shifts, and ensure efficient workflow.
• Implement and enforce procedures for cleanliness, maintenance, and guest service.
• Conduct regular inspections and quality checks.
• Monitor departmental expenses, control costs, and maximize revenue.
• Promote a positive work environment and professional development.
• Handle guest complaints and concerns promptly.

Conoscenze

Leadership

Communication

HMS software

Language skills

Organization

LQA Standards

Flexibility under pressure

Formazione

Bachelor's degree in hospitality management

Strumenti

Hotel management software (HMS)

Descrizione del lavoro

Splendido, A Belmond Hotel, located in Portofino, seeks an Assistant Rooms Division Manager to lead Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet operations with a focus on service excellence. You will drive standards, supervise staff, and ensure seamless guest experiences in a world-class setting.

The ideal candidate has at least 5 years in a luxury brand, strong leadership, fluency in Italian and English, and a solid grasp of LQA standards and HMS software.