Assistant Rooms Division Manager — Guest Experience

IVEKA; Portofino; In loco; EUR 95.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accommodation

Medical and life insurance

Staff meals

Exclusive training programs

Laundry service

Discounts on Belmond properties

Descrizione del lavoro

Belmond Splendido, an iconic luxury hotel perched above Portofino, seeks an Assistant Rooms Division Manager to lead the Rooms divisions including Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet. You will drive service excellence, manage schedules, and uphold Belmond and LQA standards in a fast paced, globally renowned setting.

Ideal candidates have 5+ years in similar luxury roles, a hospitality degree, and strong leadership with superb communication in Italian and English.

Competenze

• At least 5 years in a similar luxury-brand role.
• Bachelor's degree in hospitality management preferred.
• Strong leadership and communication skills.

Mansioni

• Oversee Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet; collaborate to resolve issues.
• Coordinate staff, schedule shifts, and ensure efficient workflow.
• Implement and enforce procedures for cleanliness, maintenance, and guest service.
• Conduct regular inspections and quality checks.
• Monitor departmental expenses, control costs, and maximize revenue.
• Ensure compliance with LQA standards and Belmond procedures.
• Conduct team assessments and training.
• Promote a positive work environment and professional development.
• Handle guest complaints and concerns promptly.
• Uphold the company's commitment to exceptional service and attention to detail.

Conoscenze

Leadership

Communication

Guest service

HMS

Team management

Formazione

Bachelor's degree in hospitality management

Strumenti

HMS

Descrizione del lavoro

Belmond Splendido, an iconic luxury hotel perched above Portofino, seeks an Assistant Rooms Division Manager to lead the Rooms divisions including Pool, Guest Experience, Housekeeping, Kid's Club, Gym and Valet. You will drive service excellence, manage schedules, and uphold Belmond and LQA standards in a fast paced, globally renowned setting.

Ideal candidates have 5+ years in similar luxury roles, a hospitality degree, and strong leadership with superb communication in Italian and English.