Luxury Guest Services Ambassador

Mandarin Oriental; Como; On-site; EUR 18,787 - 22,504; Full time

Job summary

Mandarin Oriental in Lago di Como seeks a Guest Service Agent to warmly welcome and register guests, ensuring a unique and exceptional experience. Responsibilities include assisting guests and dealing with inquiries while maintaining high service standards.

The ideal candidate should have previous luxury hospitality experience, fluency in English and Italian, and excellent communication skills. A flexible schedule is essential, as the role requires willingness to work weekends and holidays.

Qualifications

• Full proficiency in English and Italian; an additional language is preferred.
• Previous experience in luxury hospitality in the same or similar position.
• Charming and outgoing personality with elegant manners.

Responsibilities

• Welcome and register guests according to hotel standards.
• Assist and escort guests to their rooms.
• Provide quality service by responding to guests’ requests.

Skills

Guest service attitude

Multitasking

Time-management

Communication skills

Tools

PMS software

Microsoft Office

Job description

Mandarin Oriental in Lago di Como seeks a Guest Service Agent to warmly welcome and register guests, ensuring a unique and exceptional experience. Responsibilities include assisting guests and dealing with inquiries while maintaining high service standards.

The ideal candidate should have previous luxury hospitality experience, fluency in English and Italian, and excellent communication skills. A flexible schedule is essential, as the role requires willingness to work weekends and holidays.