Guest Service Agent

Mandarin Oriental; Como; On-site; EUR 18,787 - 22,504; Full time

Job summary

Mandarin Oriental in Lago di Como seeks a Guest Service Agent to warmly welcome and register guests, ensuring a unique and exceptional experience. Responsibilities include assisting guests and dealing with inquiries while maintaining high service standards.

The ideal candidate should have previous luxury hospitality experience, fluency in English and Italian, and excellent communication skills. A flexible schedule is essential, as the role requires willingness to work weekends and holidays.

Qualifications

• Full proficiency in English and Italian; an additional language is preferred.
• Previous experience in luxury hospitality in the same or similar position.
• Charming and outgoing personality with elegant manners.

Responsibilities

• Welcome and register guests according to hotel standards.
• Assist and escort guests to their rooms.
• Provide quality service by responding to guests’ requests.

Skills

Guest service attitude

Multitasking

Time-management

Communication skills

Tools

PMS software

Microsoft Office

Job description

GUEST SERVICE AGENT

Mandarin Oriental, Lago di Como’s Guest Service Agent is in charge of welcoming and registering guests.

DUTIES AND RESPONSIBILITIES

• Welcome and register guests upon arrival according to hotel standards.
• Assist and escort guests to their rooms or their destination within the Resort.
• Provide quality service by responding to guests’ requests promptly, efficiently and courteously.
• Deal with enquiries both in person, over the phone and via e-mail.
• Address, check and register special guests’ preferences recorded in PMS.
• Provide pre‑arrival support for upcoming guests.
• Anticipate guests’ needs to provide an exceptional and unique guest experience in line with MOHG standards.
• Support the Concierge Team in offering recommendations for restaurants and activities.
• Review invoices and accounts according to hotel policy and procedures.
• Take payments and handle cash float properly as outlined in the MOHG Controller’s manual.
• Show co‑operation and support to all the Resort colleagues.
• Stay current with developments, procedures and news through Hotel communication channels.
• Perform any other reasonable duty as required by the Management Team.

REQUIREMENTS

Mandatory:

• Previous experience in luxury hospitality in the same or similar position.
• Full proficiency in English and Italian; an additional language is preferred.
• Excellent guest service attitude.
• Good computer skills.
• Ability in multitasking and time‑management.
• Charming and outgoing personality with elegant manners and excellent communication skills.
• Brilliant teamwork skills and attitude.
• Able to stand for extended periods of time.
• Flexible schedules and working hours; willingness to work on week‑ends and holidays required.

DESIRABLE

• Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area.
• Very good knowledge of transportation options and airport.

AVERAGE GROSS MONTHLY SALARY

€1,850.00

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.