Luxury Guest Relations Intern — Elevate Guest Experiences

Hotel Domani; Firenze; Ibrido; EUR 7800 - 10.000; Part-time

Descrizione del lavoro

Collegio alla Querce, Auberge Collection in Florence invites a Guest Relations Intern to contribute to delivering exceptional guest experiences within a luxury hospitality setting. You will support the Guest Relations team across the guest journey, focusing on personalised service and proactive guest care.

In this internship, you will welcome guests, handle requests, coordinate VIP arrivals, and collaborate with various departments to ensure a seamless stay.

Competenze

• High attention to detail and accuracy.
• Strong interpersonal and communication skills.

Mansioni

• Welcomes guests and provides personalized service throughout their stay.
• Manages guest requests, preferences, and special arrangements.
• Answers guest inquiries and shares information about hotel services and local attractions.
• Coordinates VIP arrivals, amenities and special occasions.
• Monitors guest feedback and supports service recovery actions when required.
• Collaborates with operational departments to ensure a seamless guest experience.
• Participates in pre-arrival and post-stay communications with guests.
• Maintains guest profiles and updates information in hotel systems.
• Shadowing Guest Relations team members to gain hands-on hospitality experience.

Conoscenze

Interpersonal skills

Communication skills

Attention to detail

Formazione

Master's degree in Hospitality

Descrizione del lavoro

Collegio alla Querce, Auberge Collection in Florence invites a Guest Relations Intern to contribute to delivering exceptional guest experiences within a luxury hospitality setting. You will support the Guest Relations team across the guest journey, focusing on personalised service and proactive guest care.

In this internship, you will welcome guests, handle requests, coordinate VIP arrivals, and collaborate with various departments to ensure a seamless stay.