Luxury Guest Experience Manager

Aman; Badia; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Complimentary nights

Discounted F&B & Spa rates

Healthcare fund access

Professional development

Cornell University partnership

Descrizione del lavoro

Aman Rosa Alpina in Badia, Italy, seeks a Guest Service Manager to lead all guest services operations under the Director of Rooms, ensuring the highest level of guest satisfaction in a luxury setting. The role includes supervising Front Office in the Director's absence and driving service excellence across the team.

You will manage pre-arrival communications, guest preferences, and special arrangements, coaching staff and coordinating with other departments to deliver seamless, personalized

Competenze

• Leadership experience in luxury guest services or Front Office.
• Proven ability to coach, mentor and motivate teams.
• Fluent in English and Italian; strong communication skills.

Mansioni

• Lead Guest Services operations and supervise Front Office during shifts.
• Oversee guest communications, itineraries, and VIP arrangements.
• Coach and motivate Guest Services team to deliver exceptional experiences.
• Ensure proper training on automation tools and systems.
• Collaborate with other departments to maintain consistent, personalized service.
• Monitor guest feedback and implement improvements.
• Ensure safety procedures and adherence to brand standards.

Conoscenze

Leadership experience

Guest services expertise

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

English-Italian fluency

Strumenti

Opera Cloud

Hotsos

Okkami

Sevenrooms

Alice

Descrizione del lavoro

Aman Rosa Alpina in Badia, Italy, seeks a Guest Service Manager to lead all guest services operations under the Director of Rooms, ensuring the highest level of guest satisfaction in a luxury setting. The role includes supervising Front Office in the Director's absence and driving service excellence across the team.

You will manage pre-arrival communications, guest preferences, and special arrangements, coaching staff and coordinating with other departments to deliver seamless, personalized