Luxury Guest Experience Lead – 5-Star Resort

Aman Group; San Cassiano; À distance; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Complimentary nights and discounted F&

Spa rates across Aman properties

Healthcare fund

Résumé du poste

Aman Rosa Alpina in San Cassiano, Italy, seeks a Guest Service Agent to ensure an exceptional guest experience in line with Aman standards. Under Front Office supervision, you will oversee the Guest Service Team, manage guest recognition, and coordinate personalized services throughout the guest journey.

The role requires fluent English and Italian, a degree or diploma, and at least 2 years in a similar luxury hotel setting.

Qualifications

• Fluent in English and Italian (written and spoken).
• Degree or diploma in any discipline.
• Minimum 2 years of experience in a similar role within an international luxury hotel environment.

Responsabilités

• Protect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences.
• Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
• Lead and support the Guest Service Team, providing guidance and ensuring high service levels.
• Attend daily Rooms and Operations briefings to ensure effective communication and alignment across departments.
• Maintain excellent knowledge of hotel products, services, and experiences.
• Manage guest recognition and guest history processes to enhance personalization and loyalty.
• Welcome and farewell guests, creating meaningful personal interactions.
• Ensure guest profiles and preferences are accurately updated and communicated.
• Coordinate personalized amenities, special requests, VIP services, and special occasions.
• Monitor guest satisfaction, handle feedback professionally, and ensure timely resolution of concerns.
• Actively engage with guests throughout the property to anticipate needs and exceed expectations.
• Support and implement guest recognition programs and daily guest experiences.
• Monitor quality standards through regular checks and continuous improvement initiatives.
• Ensure compliance with hotel safety procedures and company policies.
• Promote a safe, respectful, and positive working environment.

Connaissances

Strong communication

Guest relations

Problem solving

Leadership

Flexibility

Proactive attitude

Work under pressure

Computer skills

Multitasking

Formation

Degree or diploma

Outils

CRM software

Description du poste

Aman Rosa Alpina in San Cassiano, Italy, seeks a Guest Service Agent to ensure an exceptional guest experience in line with Aman standards. Under Front Office supervision, you will oversee the Guest Service Team, manage guest recognition, and coordinate personalized services throughout the guest journey.

The role requires fluent English and Italian, a degree or diploma, and at least 2 years in a similar luxury hotel setting.