Guest Service Agent - Aman Rosa Alpina

Rosa Alpina 1537 S.R.L.; Italia; Sur place; EUR 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Complimentary stays and discounted F&B

Healthcare fund access

Professional development and career成长

Cornell University partnership with优先利

Career growth opportunities

Résumé du poste

Aman Rosa Alpina in Italy is seeking a Guest Service Manager to lead daily operations, protect the Aman brand, and deliver outstanding guest experiences across departments.

You will supervise the Guest Service Team, participate in briefings, maintain knowledge of hotel products, and tailor guest recognition and personalization while maintaining safety and quality standards.

Qualifications

• Minimum 2 years in a similar role within an international luxury hotel environment.
• Fluent English and Italian.
• Strong communication and interpersonal skills.

Responsabilités

• Protect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences.
• Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
• Lead and support the Guest Service Team with guidance and ensuring high service levels.
• Attend daily Rooms and Operations briefings to ensure effective communication and alignment across departments.
• Maintain excellent knowledge of hotel products, services, and experiences.
• Monitor guest satisfaction, handle feedback professionally, and ensure timely resolution of concerns.
• Actively engage with guests throughout the property to anticipate needs and exceed expectations.
• Support and implement guest recognition programs and daily guest experiences.

Connaissances

Strong communication

Guest relations

Leadership

Proactive mindset

Under pressure

Computer skills

Formation

Degree or diploma

Description du poste

Location Overview

Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Key Responsibilities

• Protect and represent the Aman brand by delivering outstanding service and creating memorable guest experiences.
• Oversee daily Guest Service operations, ensuring efficiency, consistency, and adherence to brand standards.
• Lead and support the Guest Service Team, providing guidance and ensuring high service levels.
• Attend daily Rooms and Operations briefings to ensure effective communication and alignment across departments.
• Maintain excellent knowledge of hotel products, services, and experiences.
• Manage guest recognition and guest history processes to enhance personalization and loyalty:
  • Welcome and farewell guests, creating meaningful personal interactions.
  • Ensure guest profiles and preferences are accurately updated and communicated.
  • Coordinate personalized amenities, special requests, VIP services, and special occasions.
  • Monitor guest satisfaction, handle feedback professionally, and ensure timely resolution of concerns.
  • Actively engage with guests throughout the property to anticipate needs and exceed expectations.
  • Support and implement guest recognition programs and daily guest experiences.
• Monitor quality standards through regular checks and continuous improvement initiatives.
• Ensure compliance with hotel safety procedures and company policies.
• Promote a safe, respectful, and positive working environment.

Requirements

Languages

Fluent written and spoken English and Italian.

Education

Degree or diploma in any discipline.

Experience

• Minimum 2 years of experience in a similar role within an international luxury hotel environment.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent guest relations and problem-solving abilities.
• Team-oriented mindset with leadership skills.
• Flexibility, enthusiasm, initiative, and a proactive approach.
• Ability to work under pressure and manage multiple priorities.
• Good computer skills.
• Goal-oriented, committed, and passionate about delivering exceptional service.

Please note that this list is not exhaustive.

Benefits

At Aman Rosa Alpina, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Competitive compensation
• Complimentary nights and discounted Food & Beverage and Spa rates across all Aman and Janu properties
• Access to mySanitour+ Alto Adige supplementary healthcare fund
• Professional development and career growth opportunities
• Cornell University partnership with preferential rates for professional development courses

Aman Group

Since its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors.

We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.