Luxury Floor Supervisor: Lead Sales, Service & Team Growth

UNAVAILABLE; Serravalle Scrivia; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Meal vouchers

Sales commission

Job summary

Moncler in Serravalle is seeking a Full-Time Floor Supervisor to lead the luxury boutique team and drive sales performance while delivering an exceptional client experience.

You will recruit, onboard and develop talent, coach staff, ensure brand standards and operational excellence, manage scheduling, inventory, and CRM initiatives, and collaborate with the Store Manager to foster a high-performance, client-centric culture.

Qualifications

• Minimum of 5 years' experience in luxury retail, including floor supervision and team leadership.
• Strong commercial acumen with ability to drive sales performance.
• Advanced proficiency in Microsoft Office, especially Excel, Word, Outlook.
• Fluent Italian and English, additional languages a plus.
• Excellent analytical, organizational, and stakeholder management skills.

Responsibilities

• Embed and promote Moncler's Sales and Service standards to deliver exceptional client experiences.
• Drive sales performance by managing KPIs such as Sales, UPT, Conversion Rate, Client Data Capture, Productivity and Inventory.
• Lead by example on the sales floor and motivate the team to achieve objectives.
• Support recruitment, onboarding, and development of high‑performing talent.
• Coach and develop team members and ensure compliance with CRM and CEM strategies.
• Oversee daily boutique operations including scheduling, inventory, cash handling, shipping/receiving, and policy adherence.
• Analyze sales reports to identify opportunities and implement action plans for growth.
• Ensure visual merchandising and brand standards are consistently upheld.

Skills

Sales leadership

Analytical skills

Interpersonal skills

Stakeholder management

Fluent Italian & English

Tools

Excel

Word

Outlook

Job description

Moncler in Serravalle is seeking a Full-Time Floor Supervisor to lead the luxury boutique team and drive sales performance while delivering an exceptional client experience.

You will recruit, onboard and develop talent, coach staff, ensure brand standards and operational excellence, manage scheduling, inventory, and CRM initiatives, and collaborate with the Store Manager to foster a high-performance, client-centric culture.