Luxury F&B Supervisor, Milan – Elevate Guest Experiences

Casa Brera, a Luxury Collection Hotel, Milan; Lombardia; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Discounted room nights

Meals and spa access

Job summary

Casa Brera, a Luxury Collection Hotel, Milan, part of Marriott International, is seeking a F&B Supervisor to oversee daily F&B service across outlets. You will lead shifts, ensure flawless service, and support the team in delivering memorable dining experiences in a premium setting.

Reporting to the F&B Outlets Manager, you will work on guest engagement, upselling, and maintaining brand standards while coordinating with culinary and service teams. This is a full-time, on-site role based in Milan.

Qualifications

• Experience in luxury hospitality and F&B service.
• Ability to manage shifts and ensure service quality.

Responsibilities

• Act as the reference for F&B outlets operations during the shift.
• Ensure daily checklists and tasks are completed efficiently.
• Take guests' food and beverage orders and record them in the internal system (Infrasys).
• Make recommendations on menu items and upsell where appropriate.
• Ensure guests enjoy authentic and efficient service and that dining meets expectations.
• Prepare and set up outlets for each service period.
• Balance cash registers and complete cashier reports, resolving discrepancies.
• Conduct departmental training for discipline and Marriott Brand trainings.

Skills

F&B supervision

Guest service

Cash handling

Team leadership

Upselling

Tools

Infrasys

Job description

Casa Brera, a Luxury Collection Hotel, Milan, part of Marriott International, is seeking a F&B Supervisor to oversee daily F&B service across outlets. You will lead shifts, ensure flawless service, and support the team in delivering memorable dining experiences in a premium setting.

Reporting to the F&B Outlets Manager, you will work on guest engagement, upselling, and maintaining brand standards while coordinating with culinary and service teams. This is a full-time, on-site role based in Milan.