Luxury F&B Supervisor — Elevate Guest Experience

The Luxury Collection; Lombardia; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Discounted room nights

Meals

Spa access

Employee discounts

Job summary

Casa Brera, a Luxury Collection Hotel in Milan, is seeking a dedicated F&B Supervisor to support the luxury dining experience. Reporting to the F&B Outlets Manager, you will oversee shift operations across F&B outlets and guide the team to uphold high service standards.

You’ll know the menu inside out, train colleagues, and ensure flawless service from setup to cash handling. This role offers a path within Marriott International’s luxury portfolio and promotes growth in a vibrant Milan setting.

Qualifications

• A warm, people-oriented demeanor and a team-player attitude.
• Passion for the luxury lifestyle hospitality industry.
• At least intermediate knowledge of Italian and English.
• Previous experience in similar roles is an advantage.

Responsibilities

• Act as the point of reference for the F&B outlets operations during the shift.
• Ensure daily checklists and tasks assignment are completed in an effective and efficient manner.
• Take guests’ food and beverage orders and record them in the internal system (Infrasys).
• Make recommendations on menu items, special requests and upsell where appropriate.
• Ensure that all customers enjoy an authentic and efficient service, and check with them that the dining experience is meeting their expectations.
• Ensure that the outlet is set up and ready for each service period.
• Order and restock outlet inventory and record transaction in the company purchasing system.
• Balance the cash register at the start and close of each shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in compliance with Marriott International Policies of cash handling.
• Act as departmental trainer for discipline and Marriott International Brand trainings
• Conduct daily briefings liaising with the culinary department to ensure alignment.
• Follow Standard Operating Procedures and brand identity guidelines.
• Comply with quality assurance expectations and standards (LQA, Forbes, Marriott and Brand standards)
• Comply with all health, safety and hygiene standards and policies.

Skills

Italian (intermediate)

English (intermediate)

Job description

Casa Brera, a Luxury Collection Hotel in Milan, is seeking a dedicated F&B Supervisor to support the luxury dining experience. Reporting to the F&B Outlets Manager, you will oversee shift operations across F&B outlets and guide the team to uphold high service standards.

You’ll know the menu inside out, train colleagues, and ensure flawless service from setup to cash handling. This role offers a path within Marriott International’s luxury portfolio and promotes growth in a vibrant Milan setting.