Luxury Eyewear Field Quality Lead

Thélios S.p.A.; Lombardia; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Thélios S.p.A. in Italy is seeking a Field Quality Manager to oversee product quality across the distribution network and markets.

You translate customer and boutique insights into clear priorities and improvement actions, acting as the key link between market, logistics and Quality. You will lead a team managing market claims, perform data analysis, drive cross-functional improvements, and travel to boutiques, hubs and markets to capture the voice of the customer and ensure rapid containment

Qualifications

• Minimum 5 years of experience in Quality, Field Quality, Customer Quality or After Sales with increasing responsibility.

Responsibilities

• Act as the Quality interface with Customer Service, boutiques, markets and commercial functions for claims and feedback from the market.
• Lead and develop the team responsible for managing market claims and eyewear refurbishing activities, ensuring priorities, timely responses and performance monitoring.
• Analyze non-quality data, identify trends and early warning signals, and provide clear reporting and KPIs to support decision-making.
• Coordinate the management of market quality issues, ensuring containment, root cause analysis and action plans with relevant functions.
• Collaborate with Logistics, main hub and regional warehouses on quality control, packaging, handling and shipping topics.
• Plan regular visits to boutiques, customers, hubs and markets, including joint visits with Brand Ambassadors, to capture voice of the customer.
• Provide structured market feedback to Quality, Operations, Supply Chain, Product and After Sales teams, supporting effective prioritization.
• Promote and lead cross-functional improvement projects focused on reducing claims and enhancing customer experience.
• Support escalations and management decisions through executive summaries, risk assessments and data-driven recommendations.
• Contribute to evolution of Field Quality processes, standards and digital tools for traceability and responsiveness.

Skills

Fluent English

Education

Master’s degree in engineering/science/economics

Job description

Thélios S.p.A. in Italy is seeking a Field Quality Manager to oversee product quality across the distribution network and markets.

You translate customer and boutique insights into clear priorities and improvement actions, acting as the key link between market, logistics and Quality. You will lead a team managing market claims, perform data analysis, drive cross-functional improvements, and travel to boutiques, hubs and markets to capture the voice of the customer and ensure rapid containment