FIELD QUALITY MANAGER

Thélios S.p.A.; Lombardia; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

Thélios S.p.A. in Italy is seeking a Field Quality Manager to oversee product quality across the distribution network and markets.

You translate customer and boutique insights into clear priorities and improvement actions, acting as the key link between market, logistics and Quality. You will lead a team managing market claims, perform data analysis, drive cross-functional improvements, and travel to boutiques, hubs and markets to capture the voice of the customer and ensure rapid containment

Qualifications

• Minimum 5 years of experience in Quality, Field Quality, Customer Quality or After Sales with increasing responsibility.

Responsibilities

• Act as the Quality interface with Customer Service, boutiques, markets and commercial functions for claims and feedback from the market.
• Lead and develop the team responsible for managing market claims and eyewear refurbishing activities, ensuring priorities, timely responses and performance monitoring.
• Analyze non-quality data, identify trends and early warning signals, and provide clear reporting and KPIs to support decision-making.
• Coordinate the management of market quality issues, ensuring containment, root cause analysis and action plans with relevant functions.
• Collaborate with Logistics, main hub and regional warehouses on quality control, packaging, handling and shipping topics.
• Plan regular visits to boutiques, customers, hubs and markets, including joint visits with Brand Ambassadors, to capture voice of the customer.
• Provide structured market feedback to Quality, Operations, Supply Chain, Product and After Sales teams, supporting effective prioritization.
• Promote and lead cross-functional improvement projects focused on reducing claims and enhancing customer experience.
• Support escalations and management decisions through executive summaries, risk assessments and data-driven recommendations.
• Contribute to evolution of Field Quality processes, standards and digital tools for traceability and responsiveness.

Skills

Fluent English

Education

Master’s degree in engineering/science/economics

Job description

Born from the will of LVMH Group, world leader in luxury, to establish itself in the eyewear sector, Thélios designs, produces and distributes sunglasses and optical frames for some of its most prestigious Maisons : Dior, Fendi, Celine, Givenchy, Loewe, Kenzo, Berluti, Bulgari, Tag Heuer and Fred. In addition, Thélios owns two proprietary brands, Barton Perreira and Vuarnet .

FIELD QUALITY MANAGER

The Field Quality Manager oversees product quality throughout the distribution network and in the market, translating insights from customers, boutiques, Customer Service, logistics hubs and regional markets into clear priorities and improvement actions. The role ensures the timely and structured management of quality issues, supports the identification of early warning signals and acts as the key link between the market, logistics and the Quality organization.

Job responsibilities

• Act as the Quality interface with Customer Service, boutiques, markets and commercial functions for claims and feedback from the market.
• Lead and develop the team responsible for managing market claims and eyewear refurbishing activities, ensuring clear priorities, high-quality interventions, appropriate response times and performance monitoring.
• Analyze non-quality data, identify trends, recurring issues and early warning signals, and provide clear reporting and KPIs to support decision-making.
• Coordinate the management of market quality issues, ensuring containment, root cause analysis, action plans and effectiveness verification in collaboration with the relevant functions.
• Collaborate with Logistics, the main hub and regional warehouses on quality control, packaging, handling and shipping topics.
• Plan regular visits to boutiques, customers, hubs and markets, including joint visits with Brand Ambassadors, to capture the voice of the customer and identify improvement opportunities.
• Provide structured market feedback to Quality, Operations, Supply Chain, Product and After Sales teams, supporting effective prioritization.
• Promote and lead cross-functional improvement projects focused on reducing claims, enhancing the customer experience and preventing recurrence.
• Support escalations and management decisions through executive summaries, risk assessments and data-driven recommendations.
• Contribute to the evolution of Field Quality processes, standards and digital tools, improving traceability, responsiveness and the sharing of lessons learned.

Profile

• At least 5 years of experience in Quality, Field Quality, Customer Quality or After Sales roles, with increasing responsibility and solid managerial exposure.
• Experience preferably gained in the luxury, fashion or premium goods sector, such as eyewear, jewelry, footwear, leather goods, accessories or products with strong aesthetic and quality requirements.
• Master’s degree in engineering, science or economics.
• Solid experience in claims management, data analysis, structured problem solving, root cause analysis and improvement projects.
• Ability to coordinate international stakeholders and cross-functional teams, including in escalation situations and when managing competing priorities.
• Fluent English; knowledge of French is a plus.
• Willingness to travel in Italy and internationally.

Additional information

For this position, the gross annual salary is EUR 50.000,00 gross per year. The actual remuneration may vary based on factors such as your unique combination of experience and skills, seniority, academic background, and sector of origin. This position is subject to the provisions of the national collective labor agreement (CCNL Eyewear) applicable to the role and applied by Thélios in Italy.

Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted.