Luxury Digital Apps Product Lead – Omnichannel

PRADA; Italia; Remote; EUR 110,000 - 160,000; Full time

Job summary

Prada Group seeks a Digital Applications Product Manager to lead the vision, strategy, governance and performance of the Digital Retail Applications portfolio. You will drive clienteling, retail ops, omnichannel services, event management and future retail innovation across brands and regions.

You will partner with Business, Digital and IT leadership to ensure product investments deliver measurable value, operational efficiency and a seamless omnichannel customer experience.

Qualifications

• Minimum 8 years of experience in retail/ clienteling/ digital product management.
• Strong understanding of clienteling workflows and user experiences in luxury industry.
• Solid background, with digital App: design and backend integration patterns.
• Strong analytical mindset with experience working with digital KPIs and business performance analysis.
• Very good usage of AGILE and Waterfall operating model and project management and familiarity with SCRUM, Agile or Design Sprint methodologies.
• English level at least B2 written and spoken.

Responsibilities

• Define and own the Digital Applications strategy and multi-year roadmap.
• Establish product vision, priorities, governance and investment decisions across the portfolio.
• Ensure alignment between Digital initiatives, business objectives and brand strategy.
• Identify opportunities for innovation, scalability and process transformation.
• Oversee the Digital Applications ecosystem and product lifecycle management.
• Prioritize initiatives based on business value, strategic relevance and resource capacity.
• Manage dependencies across Digital, IT and business functions.
• Ensure consistency across all retail digital products and customer journeys.
• Lead, coach and develop Product Owners and Product Specialists.
• Define team objectives and performance expectations.
• Foster product management best practices and continuous improvement.
• Partner with senior stakeholders across Retail, CRM and Client Development, Operations, Marketing and IT.
• Facilitate strategic alignment and decision-making.
• Represent the Digital Applications domain within global transformation programs.
• Define and monitor product KPIs and business outcomes.
• Manage product budgets, resource allocation and investment priorities.
• Drive adoption, operational efficiency and business value realization.

Skills

Retail product mgmt

Clienteling workflows

App design patterns

Analytics / KPIs

Atlassian tools

BI reporting

Agile / Waterfall

Scrum / Design Sprint

Stakeholder mgmt

Cross-functional teams

English B2

Tools

Confluence

Jira

Job description

Prada Group seeks a Digital Applications Product Manager to lead the vision, strategy, governance and performance of the Digital Retail Applications portfolio. You will drive clienteling, retail ops, omnichannel services, event management and future retail innovation across brands and regions.

You will partner with Business, Digital and IT leadership to ensure product investments deliver measurable value, operational efficiency and a seamless omnichannel customer experience.