Luxury Client Advisor: Storytelling & Service

LVMH Group; Milano; Ibrido; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

LOEWE in Milano is seeking a Client Advisor on a temporary contract to deliver personable, engaging service and help meet store and individual goals. You will connect with clients, share brand heritage, and develop lasting relationships, using product knowledge to highlight categories while maintaining showroom standards.

You will be part of a fast-moving team, translating LOEWE's luxury storytelling into memorable client experiences and evolving your client book through proactive communication

Competenze

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer-centric role.
• Deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.

Mansioni

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Conoscenze

Client service

Relationship building

Fluent English

Fluent Italian

Communication skills

Descrizione del lavoro

LOEWE in Milano is seeking a Client Advisor on a temporary contract to deliver personable, engaging service and help meet store and individual goals. You will connect with clients, share brand heritage, and develop lasting relationships, using product knowledge to highlight categories while maintaining showroom standards.

You will be part of a fast-moving team, translating LOEWE's luxury storytelling into memorable client experiences and evolving your client book through proactive communication