Client Advisor, LOEWE La Rinascente Roma

Loewe; Roma; On-site; EUR 30,000 - 45,000; Full time

Job summary

A luxury retail brand based in Rome is seeking a Client Advisor to enhance client service expectations and foster strong relationships. The role involves achieving store objectives, connecting with clients emotionally, and demonstrating a deep interest in Fashion and Culture. The ideal candidate must have a background in customer-centric roles, be fluent in English and Italian, and possess effective communication skills. This full-time position aims at creating memorable client experiences in a vibrant retail environment.

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Confident, service orientated, adaptable and empathetic in style and approach.

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication.

Skills

Customer service orientation

Fluent in English and Italian

Communication skills

Interest in Fashion, Art, and Culture

Adaptability

Job description

Join to apply for the Client Advisor, LOEWE La Rinascente Roma role at Loewe

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As a Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• Deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and Italian; any other language will be considered a plus.

About LOEWE

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Retail Luxury Goods and Jewelry