Luxury Beauty Client Advisor - Brand Experience & Sales

Officina Profumo-Farmaceutica Di Santa Maria Novella; Monza; In loco; EUR 25.000 - 28.000; Tempo pieno

Descrizione del lavoro

Officina Profumo-Farmaceutica Di Santa Maria Novella, Milan, is seeking a Client Advisor to deliver the ultimate luxury shopping experience. You will meet personal and store sales goals, build lasting client relationships, and promote brand heritage through knowledgeable service and cross-selling within a dynamic team.

You will represent the brand with professionalism, maintain CRM-driven client engagement, and contribute to omni-channel initiatives while supporting store operations and

Competenze

• : 2–3 years of experience in sales (luxury retail or beauty preferred).
• : Ability to work in a fast-paced and dynamic environment.
• : Demonstrated skill in establishing enduring relationships with clients and colleagues.
• : Excellent written and verbal communication skills.
• : High level of flexibility and ability to problem solve; willingness to work evenings, weekends, holidays.
• : Proficiency in English; other languages are a plus.

Mansioni

• Consistently reach and exceed personal and store sales targets, monthly and yearly; contribute to business growth.
• Implement business strategies under Store Manager guidance and monitor store performance.
• Achieve and exceed KPI objectives through outstanding customer service and high sales quality.
• Deliver a superior customer experience with deep knowledge of products and Santa Maria Novella heritage.
• Maximize cross-selling opportunities using the full product range.
• Put clients first by creating a welcoming atmosphere and providing professional assistance.
• Collect client information via CRM to build relationships and tailor future opportunities.
• Ensure excellent client satisfaction and service via the Brand Selling Ceremony.
• Adopt Omni Channel approaches in client interactions and sales.
• Maintain extensive knowledge of luxury beauty trends and competitors.
• Stay current with product details, sales methods, and company guidelines.

Conoscenze

Luxury retail

Customer service

Sales targets

Communication skills

Flexibility

English proficiency

Team player

Strumenti

CRM software

Descrizione del lavoro

Officina Profumo-Farmaceutica Di Santa Maria Novella, Milan, is seeking a Client Advisor to deliver the ultimate luxury shopping experience. You will meet personal and store sales goals, build lasting client relationships, and promote brand heritage through knowledgeable service and cross-selling within a dynamic team.

You will represent the brand with professionalism, maintain CRM-driven client engagement, and contribute to omni-channel initiatives while supporting store operations and