Luxury Alpine Pre-Arrival Concierge

Hosco_Abroad; Forlì; In loco; EUR 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Bramble Ski by Le Collectionist in Austria cerca un Pre-arrival Concierge per garantire esperienze indimenticabili agli ospiti. Gestirai trasferimenti, prenotazioni e servizi in chalet, curando ogni dettaglio prima dell'arrivo.

Il ruolo richiede eccellenti doti comunicative, multitasking e conoscenza del settore lusso; lavorerai a stretto contatto con team internazionali, resort partners e agenzie. Orari stagionali e possibilità di straordinari.

Competenze

• Esperienza nel travel di lusso o nel concierge è preferita.
• Ottime capacità comunicative e attenzione al dettaglio.
• Capacità di lavorare in un ambiente dinamico e orientato al cliente.

Mansioni

• Liaise with clients and agents pre-arrival to curate bespoke itineraries tailored to their preferences.
• Coordinate all aspects of a guest's stay: airport transfers, ski instruction, equipment rental, spa treatments, restaurant bookings, childcare, and more.
• Ensure all itinerary items are confirmed, accurately documented, and shared with clients on time.
• Communicate proactively with guests to answer questions, suggest services, and anticipate needs.
• Interdepartmental Coordination - Brief resort teams ahead of each arrival to ensure properties and services are fully prepared.
• Set up weekly handover meeting with the Resort Team.
• Share confirmed final itineraries and any special guest requests with Operations Team.
• Collaborate with in-resort team during the guest stay to ensure seamless delivery of services.
• Billing & Admin Management - Track and manage guest extras, ensuring services are paid directly or added to final billing with approval.
• Close and reconcile with the post-departure meetings.
• Ensure all relevant documentation is stored and updated in our internal systems.
• Content & Communication Support - Develop in-depth knowledge of our destinations, chalets, and suppliers.
• Assist with creating resort-specific content for guest communication, blog articles, and internal guides.
• Contribute to marketing and social media efforts through content suggestions and insights from the field.
• General Support & Development - Support other members of the Pre Arrival Concierge team as well as the Operation Team as needed.
• Help refine processes and tools for improving the pre-arrival journey.
• Participate in team meetings and destination updates to stay informed and aligned.

Conoscenze

Guest communication

Coordination

Customer service

Multitasking

Hospitality

Descrizione del lavoro

Bramble Ski by Le Collectionist in Austria cerca un Pre-arrival Concierge per garantire esperienze indimenticabili agli ospiti. Gestirai trasferimenti, prenotazioni e servizi in chalet, curando ogni dettaglio prima dell'arrivo.

Il ruolo richiede eccellenti doti comunicative, multitasking e conoscenza del settore lusso; lavorerai a stretto contatto con team internazionali, resort partners e agenzie. Orari stagionali e possibilità di straordinari.