Lux Residential Concierge & Driver (Overnights)

fourseasons; Campania; In loco; EUR 44.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401K with employer matching

Complimentary hotel stays

Employee meals

Wellbeing programs

Tuition reimbursement

Descrizione del lavoro

Four Seasons Naples Beach Club is seeking a guest-focused Bell/Concierge team member to deliver exceptional service to residents and guests. You will safely transport guests, handle luggage, and attend to deliveries with discretion and hospitality at the highest standard.

The role requires a valid driver's license, English fluency, and a background in guest services or luxury hospitality. US-based property offers lucrative compensation and comprehensive benefits.

Competenze

• High school education or equivalent experience.
• Valid driver's license with a clean driving record.
• Fluency in reading, writing, and spoken English.
• Knowledge of Naples and surrounding area is a plus.
• Experience in guest services or luxury hospitality is preferred.

Mansioni

• Provide a welcoming, professional, and discreet level of service to all residents and guests.
• Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures.
• Communicate with residents regarding pickup times, destinations, preferences, and special service requests.
• Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures.
• Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs.
• Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas; report any maintenance needs promptly.
• Greet all residents and guests passing through the lobby, offering assistance and anticipating needs.
• Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality.
• Perform errands for guests and the Residences that may require local travel off property.
• Restock Residential Assistant closets and supplies, particularly during overnight shifts.
• Deliver requested items such as newspapers, amenities, and other personalized needs during the overnight shift.
• Work harmoniously and professionally with concierge, valet, guest relations, and all Four Seasons colleagues.
• Maintain a high level of cleanliness in the lobby and luggage storage areas.
• Assist guests at the Concierge and Front Desk when needed.
• Support Door, Guest Relations, and Valet services during peak business levels or team member absences.

Conoscenze

Guest services

Professional driving

Attention to detail

Hospitality mindset

English language proficiency

Formazione

High school diploma

Descrizione del lavoro

Four Seasons Naples Beach Club is seeking a guest-focused Bell/Concierge team member to deliver exceptional service to residents and guests. You will safely transport guests, handle luggage, and attend to deliveries with discretion and hospitality at the highest standard.

The role requires a valid driver's license, English fluency, and a background in guest services or luxury hospitality. US-based property offers lucrative compensation and comprehensive benefits.