Residential Services Attendant

fourseasons; Campania; In loco; EUR 44.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401K with employer matching

Complimentary hotel stays

Employee meals

Wellbeing programs

Tuition reimbursement

Descrizione del lavoro

Four Seasons Naples Beach Club is seeking a guest-focused Bell/Concierge team member to deliver exceptional service to residents and guests. You will safely transport guests, handle luggage, and attend to deliveries with discretion and hospitality at the highest standard.

The role requires a valid driver's license, English fluency, and a background in guest services or luxury hospitality. US-based property offers lucrative compensation and comprehensive benefits.

Competenze

• High school education or equivalent experience.
• Valid driver's license with a clean driving record.
• Fluency in reading, writing, and spoken English.
• Knowledge of Naples and surrounding area is a plus.
• Experience in guest services or luxury hospitality is preferred.

Mansioni

• Provide a welcoming, professional, and discreet level of service to all residents and guests.
• Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures.
• Communicate with residents regarding pickup times, destinations, preferences, and special service requests.
• Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures.
• Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs.
• Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas; report any maintenance needs promptly.
• Greet all residents and guests passing through the lobby, offering assistance and anticipating needs.
• Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality.
• Perform errands for guests and the Residences that may require local travel off property.
• Restock Residential Assistant closets and supplies, particularly during overnight shifts.
• Deliver requested items such as newspapers, amenities, and other personalized needs during the overnight shift.
• Work harmoniously and professionally with concierge, valet, guest relations, and all Four Seasons colleagues.
• Maintain a high level of cleanliness in the lobby and luggage storage areas.
• Assist guests at the Concierge and Front Desk when needed.
• Support Door, Guest Relations, and Valet services during peak business levels or team member absences.

Conoscenze

Guest services

Professional driving

Attention to detail

Hospitality mindset

English language proficiency

Formazione

High school diploma

Descrizione del lavoro

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

What you will do:

ESSENTIAL FUNCTIONS:

• Provide a welcoming, professional, and discreet level of service to all residents and guests.
• Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures.
• Communicate with residents regarding pickup times, destinations, preferences, and special service requests.
• Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures.
• Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs.
• Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas; report any maintenance needs promptly.
• Greet all residents and guests passing through the lobby, offering assistance and anticipating needs.
• Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality.
• Perform errands for guests and the Residences that may require local travel off property.
• Restock Residential Assistant closets and supplies, particularly during overnight shifts.
• Deliver requested items such as newspapers, amenities, and other personalized needs during the overnight shift.
• Work harmoniously and professionally with concierge, valet, guest relations, and all Four Seasons colleagues.
• Maintain a high level of cleanliness in the lobby and luggage storage areas.
• Assist guests at the Concierge and Front Desk when needed.
• Support Door, Guest Relations, and Valet services during peak business levels or team member absences.

What you bring:

• High school education or equivalent experience.
• Ability to work in a fast-paced environment while maintaining strong attention to detail.
• Passion for hospitality and delivering exceptional guest service.
• Valid driver's license with a clean driving record.
• Fluency in reading, writing, and spoken English.
• Knowledge of Naples and the surrounding area is a plus.
• Experience in guest services, professional driving, or luxury hospitality is preferred.

What we offer:

• Lucrative salary!
• Market-leading benefits package that includes Medical, Dental, Vision, and 401K with employer matching - all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health-focused company initiatives!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

To learn more about Four Seasons, visit:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affi… encouraged to apply.

EEOC Poster:

https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements:

US work authorization is required.

Four Seasons is an Equal Opportunity, Affi… To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf