Part-Time Tennis Guest Services Concierge | Flexible Shifts

fourseasons; Campania; In loco; EUR 22.000 - 34.000; Part-time

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401K

PTO

Cafeteria meals

Travel discounts

Tuition reimbursement

Diversity & wellbeing

Descrizione del lavoro

Four Seasons Naples Beach Club is seeking a Tennis Guest Services Agent to deliver exceptional service to residents and guests, managing the reception desk, handling inquiries, appointments, and departures with a luxury touch.

The role requires English fluency, standing/walking 8+ hours daily, ability to lift up to 50 lbs, and a flexible schedule including afternoons, evenings, weekends, and holidays in a part-time capacity.

Competenze

• Minimum 1+ years in guest/customer service role, preferably in a tennis facility, spa or luxury setting.
• Experience with computers and Microsoft applications required.
• Fluency in English is required; candidates must have current work authorization in the United States.

Mansioni

• Greet guests at the reception desk, answer calls, schedule appointments, manage the appointment calendar, and check guests out at departure.
• Respond to guest needs and special requests with suggestions.
• Use the POS system to charge for services and retail items.
• Recommend tennis services and related products to guests.
• Provide professional service, resolve complaints, and accommodate special requests.
• Report maintenance issues to the manager.
• Assist Tennis Attendants when needed and support staff during lessons and events.
• Perform other duties as assigned by supervisor or management.

Conoscenze

Guest service

Communication

Microsoft Office

Attention to detail

Strumenti

POS system

Hotel software

Descrizione del lavoro

Four Seasons Naples Beach Club is seeking a Tennis Guest Services Agent to deliver exceptional service to residents and guests, managing the reception desk, handling inquiries, appointments, and departures with a luxury touch.

The role requires English fluency, standing/walking 8+ hours daily, ability to lift up to 50 lbs, and a flexible schedule including afternoons, evenings, weekends, and holidays in a part-time capacity.