Logistics Sorting Operations Manager-Process & Safety

JD.COM; Lombardia; On-site; EUR 55,000 - 90,000; Full time

Job summary

JD.COM is seeking a Sorting Operations Manager – Process & Safety in Lombardy, Italy. You will oversee end-to-end sorting operations, develop SOPs, and enforce safety protocols to ensure efficient and compliant performance.

Lead optimization initiatives, collaborate across departments, and drive training for frontline teams to sustain improvements and safety standards on site.

Qualifications

• Requires a Bachelor's degree or higher.
• 5+ years in the sorting/operations field.
• 3+ years in a managerial/leadership role within sorting operations.
• Proficient in Chinese and English.

Responsibilities

• Build and maintain full-process sorting operation standards.
• Develop and update SOPs for all sorting procedures from receiving to dispatching.
• Implement and supervise on-site safety controls and risk mitigations.
• Lead data-driven optimization projects to improve efficiency and reduce bottlenecks.
• Coordinate with upstream/downstream teams to close process gaps and train frontline staff.

Skills

Full-process sorting

On-site safety

Process optimization

SOP development

Cross-department collaboration

Equipment operation logic

Education

Bachelor's degree or above

Tools

WCS sorting system

Job description

Sorting Operations Manager – Process & Safety

What You'll Do

• Responsible for building full-process sorting operation standards and end‑to‑end on-site safety control. Optimize sorting workflows and operational efficiency, identify and resolve on-site safety risks to ensure efficient, smooth, safe and compliant sorting operations.
• Operation Process Management Develop and update SOPs for full sorting procedures including receiving, feeding, scanning, sorting, bagging and dispatching. Optimize process hand-offs. Improve on-site execution, correct non‑standard operations and resolve process bottlenecks.
• On-site Safety Control Implement safety rules covering equipment operation, cargo handling, electrical & fire safety, labor protection and working environment. Conduct daily safety inspections and hazard checks, maintain risk records and push closed-loop rectification. Stop unsafe operations to prevent safety incidents.
• Optimization & Improvement Collect data of sorting efficiency, process gaps and safety hazards, and analyze root causes for bottlenecks and risks. Lead optimization projects for efficiency upgrade, process simplification and hazard remediation. Verify results and roll out proven practices.
• Emergency & Incident Handling Formulate safety emergency plans and process exception response plans. Organize safety drills. Respond to emergencies such as safety incidents and process breakdowns, conduct cause investigation and submit follow‑up reports.
• Cross‑department Collaboration & On-site Enablement Coordinate with upstream receiving and downstream dispatching/transport teams to fix process gaps and boost cross‑process efficiency. Deliver process training and safety awareness sessions for front‑line staff.

About You

• Industry Experience: 5+ years
• Position Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Proficient in Chinese and English
• Professional Skills: Experienced in full-process sorting operation management and on-site safety control. Familiar with sorting operation standards and on-site safety management specifications. Experience in sorting efficiency improvement and safety hazard rectification is preferred. Proficient in WCS sorting system and on-site equipment operation logic. Capable of cross‑link and cross‑department collaboration, and able to independently handle on‑site sudden safety and process exceptions.