Logistics Quality & Complaint Resolution Specialist

Jingdong Development France; Italia; On-site; EUR 42,000 - 65,000; Full time

Job summary

JINGDONG Logistics seeks a dedicated professional to improve logistics quality by resolving customer complaints and analyzing feedback. You will identify root causes, implement corrective actions, and enhance overall service delivery to ensure customer satisfaction.

Join a fast-paced team focused on continuous improvement in warehousing, transportation, and last-mile delivery, with opportunities to influence standards and processes across the logistics network.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3+ years of experience in logistics quality control, customer service, or operations management.
• Proven experience in customer complaint resolution and root cause analysis.
• Strong understanding of logistics operations including warehousing, transportation, and last-mile delivery.
• Excellent analytical and problem-solving skills with data interpretation.
• Exceptional communication and collaboration across teams.
• Proficiency in data analysis tools (Excel, SQL, BI tools).
• Innovative, customer-centric approach with independent work capability.
• Fluency in English; Mandarin is a plus.

Responsibilities

• Investigate and analyze customer complaints related to logistics, including delays and damaged goods.
• Develop and implement processes for tracking, categorizing, and prioritizing complaints.
• Collaborate with internal logistics teams, warehouses, and customer service to identify root causes.
• Propose and implement corrective and preventive actions with stakeholders.
• Monitor effectiveness of solutions and conduct post-implementation reviews.
• Generate reports on quality performance, trends, and resolution rates.
• Contribute to development of logistics quality standards and procedures.
• Train internal teams on best practices for preventing issues and improving customer experience.
• Act as liaison between customers and logistics operations for timely resolution.
• Utilize data analytics to identify patterns and predict risks.

Skills

English fluency

Mandarin Chinese (plus)

Analytical skills

Excel/SQL/BI tools

Communication

Education

Bachelor's degree in Logistics, SCM, or Business Admin

Tools

Excel

SQL

BI tools

Job description

JINGDONG Logistics seeks a dedicated professional to improve logistics quality by resolving customer complaints and analyzing feedback. You will identify root causes, implement corrective actions, and enhance overall service delivery to ensure customer satisfaction.

Join a fast-paced team focused on continuous improvement in warehousing, transportation, and last-mile delivery, with opportunities to influence standards and processes across the logistics network.