Logistics Dispatcher: Route Optimization & Real-Time Ops

JD.com; Milano; On-site; EUR 32,000 - 46,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, seeks a detailed Dispatcher to coordinate logistics and delivery operations in Milano. You will optimize routes, assign tasks to drivers, and monitor fleet performance to ensure timely deliveries.

The role requires dispatching software proficiency, GPS tracking, strong communication, and quick problem-solving in a fast-paced, tech-driven environment. Join a team focused on reliable service and customer satisfaction.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain management, or related field preferred.
• 1-3 years of dispatcher experience in ecommerce or logistics is desired.
• Strong knowledge of the service area and proficiency with dispatching tools and GPS systems.

Responsibilities

• Receive and process orders and delivery requests from multiple channels.
• Plan and optimize delivery routes considering traffic, windows, and vehicle capacity.
• Assign tasks to drivers and monitor progress throughout the day.
• Communicate status, delays, and issues to drivers, customers, and internal teams.
• Generate daily reports on delivery performance and participate in process improvements.

Skills

Geographical knowledge

Communication skills

Time management

Problem solving

Independent work

Education

High school diploma

Associate/Bachelor preferred

Tools

Dispatching software

GPS tracking systems

Microsoft Excel

Job description

JINGDONG Logistics, part of JD.com, seeks a detailed Dispatcher to coordinate logistics and delivery operations in Milano. You will optimize routes, assign tasks to drivers, and monitor fleet performance to ensure timely deliveries.

The role requires dispatching software proficiency, GPS tracking, strong communication, and quick problem-solving in a fast-paced, tech-driven environment. Join a team focused on reliable service and customer satisfaction.