Dispatcheur/Dispatcheuse

JD.COM; Milano; On-site; EUR 36,000 - 60,000; Full time

Job summary

JD Logistics is seeking an analytical Dispatcher to manage dock scheduling, driver routing, linehaul execution, and carrier handovers across regional facilities in Europe. You will optimize yard flow and ensure 100% on-time dispatch.

As the operational bridge between warehouse dock leads, external 3PL carriers, linehaul drivers, and regional control centers, you will coordinate real-time movements, resolve delays, and uphold system accuracy to support seamless distribution.

Qualifications

• Experience in dispatching and fleet operations within fast-paced logistics or 3PL networks.
• Proficient with Transportation Management Systems (TMS), yard management tools and GPS tracking platforms.
• Fluent in English; Italian or Mandarin skills are a plus.

Responsibilities

• Coordinate daily inbound dockings, outbound dispatches, linehaul movements and last-mile handovers to ensure on-time dispatch.
• Act as the operational bridge among warehouse dock leads, 3PL carriers, linehaul drivers and regional control centers.
• Monitor and resolve delays, ensure system data accuracy and optimize dock and yard utilization.

Skills

Dispatch

Transport Scheduling

Yard Management

Fleet Operations

English Proficiency

Tools

TMS

GPS Tracking

MS Excel

Job description

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Context of the Position

As part of our rapid international expansion across Europe, JD Logistics is scaling its transportation and last-mile distribution networks. We are seeking an analytical, high-execution Dispatcher to manage dock scheduling, driver routing, linehaul execution, and carrier cut-off compliance across our regional facilities.

The Mission & Core Scope

• The Mission: Coordinate daily inbound trailer dockings, outbound dispatch schedules, linehaul movements, and last-mile courier carrier handovers, ensuring 100% on-time dispatch and optimal yard flow.
• The Scope: You will serve as the operational control bridge between warehouse dock leads, external 3PL carriers, linehaul drivers, and regional transportation control centers, managing real-time vehicle flows and yard operations.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• On-Time Dispatch SLA: Monitor carrier arrival and departure windows, guaranteeing that 100% of outbound linehaul and last-mile routes leave on schedule.
• Yard & Dock Utilization: Maximize trailer slot turnover and dock bay allocation, eliminating driver wait times and preventing yard congestion.
• Transport Exception Tracking: Actively track active transit lines, immediately resolving delays, driver documentation errors, or trailer capacity bottlenecks.
• System Compliance: Maintain real-time tracking accuracy across Transportation Management Systems (TMS) and driver check-in/check-out portals.

Position Requirements

• Dispatch & Transport Competence: Proven experience in dispatching, transport scheduling, yard management, or fleet operations within a fast-paced logistics, express parcel, or 3PL network.
• Systems Literacy: Hands-on experience with Transportation Management Systems (TMS), yard management tools, GPS tracking platforms, and MS Excel.
• Language Proficiency: Professional fluency in English is mandatory. Fluency in local languages (Spanish or Italian) is preferred; Mandarin proficiency is a strong plus.
• Operational Flexibility: Adaptability to work dynamic shift schedules, including night shifts or weekend rotations to match dispatch windows.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

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