Local Support Specialist (Italy)

RateHawk; Italia; A distancia; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Monthly bonus

Professional development

Hotel discounts and other services

Descripción de la vacante

RateHawk, a fast-growing international travel-tech company, is hiring a Local Support Specialist to assist our B2B partners in Italian and English. This remote role focuses on handling calls, tickets, bookings, and cross-department collaboration to ensure smooth service delivery.

You will troubleshoot, prevent issues, document interactions in our CRM, and maintain high partner satisfaction. We value multilingual abilities, prior travel-industry exposure, proactive attitude, and calm under

Formación

• Advanced fluency in Italian and English, both written and spoken.
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators.
• Proactive, solution-oriented with initiative.
• Ability to manage multiple tasks under pressure.
• Empathetic communication with partners and colleagues.

Responsabilidades

• Help Our Partners: take calls, provide initial advice and updates to B2B partners in Italian and English.
• Be Transparent & Customer-Centric: ensure clear, honest communication reflecting commitment to partner satisfaction.
• Handle Tickets & Escalations: manage incoming tickets, follow up on escalations, and proactive resolutions.
• Manage Bookings: handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: support and coordinate with other departments to ensure smooth workflows.
• Manage Expectations: balance needs of partners and account managers to deliver satisfying outcomes.
• Record Details: document all work and partner interactions in our CRM system.

Conocimientos

Italian & English

Travel industry experience

Proactive mindset

Customer-centric communication

Calm under pressure

Herramientas

CRM system

Ticketing system

Descripción del empleo

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What You'll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
• Record Details: Accurately document all work and partner interactions in our CRM system.
  

What We're Looking For:

• Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

What We Offer:

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus.
• Dynamic Team: Be part of a young and energetic group of specialists.
• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Learning & Development: We support your growth through seminars, trainings, and conferences.
• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

If this sounds like the perfect fit for you, we’d love to hear from you!

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